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Norfolk & Suffolk Foundation NHS Trust

Clinical Support Team Administrator - Talking Therapies

The closing date is 18 September 2025

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Job summary

Clinical Team Administrators - NHS Norfolk & Waveney Talking Therapies

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Norfolk & Waveney Talking Therapies are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.

This role will be supporting the Clinical Team. This will involve working closely with professionals and the general public. Working with different electronic patient systems to maintain patient information. This role will offer a variety of tasks, from referrals into Norfolk & Waveney Talking Therapies, making phone calls, updating patient records and general admin support to the clinical teams.

Main duties of the job

  • Previous administration experience is essential.
  • Full training will be given for this role.
  • You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
  • You will be able to evidence a flexible response to service needs and the ability to think creatively.
  • Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Essential criteria:

  • Use of ICT applications/packages.
  • Experience of working in a busy office.
  • Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
  • Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
  • Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

246-WSN7370822-A

Job locations

Brooke House

John Hyrne Way

Norwich

NR5 0AF


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

other

Essential

  • Able to work flexibly across a range of different sites/offices

Qualifications

Essential

  • NVQ 3 Business Administration or equivalent
  • NVQ 2 Customer Services or equivalent

Desirable

  • Knowledge of Trust electronic records system

Experience

Essential

  • Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level
  • Working on own initiative with minimal supervision

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent

Desirable

  • Knowledge of NHS policy / procedures.
Person Specification

other

Essential

  • Able to work flexibly across a range of different sites/offices

Qualifications

Essential

  • NVQ 3 Business Administration or equivalent
  • NVQ 2 Customer Services or equivalent

Desirable

  • Knowledge of Trust electronic records system

Experience

Essential

  • Understanding and experience of working with a full range of administration proceedures and systems gained through practice at intermediate level
  • Working on own initiative with minimal supervision

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent

Desirable

  • Knowledge of NHS policy / procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Brooke House

John Hyrne Way

Norwich

NR5 0AF


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Brooke House

John Hyrne Way

Norwich

NR5 0AF


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Business Support Manager

Emma Court

emma.court@nsft.nhs.uk

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

246-WSN7370822-A

Job locations

Brooke House

John Hyrne Way

Norwich

NR5 0AF


Supporting documents

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