Job summary
Are you looking for an administrative based role based in Norwich? Our friendly, fast-paced team have an exciting opportunity for a Clinical Team Administrator to join the existing team...
We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a 6 month fixed term contract.
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service.
This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.
Please add a sentence in to your application form to describe what Mental Health means to you.
Main duties of the job
The ideal candidate will have strong communication skills, as well as demonstrable administrative experience.
A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training will be provided.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
About us
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
- NHS pension
- A comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Job description
Job responsibilities
ROLE SUMMARY
Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.Respond to the administrative needs of the service to ensure that the requirements of theorganisation are met.DUTIES AND RESPONSIBILITIES
Clinical Support
Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
Use electronic systems to input and access information as required by the clinical multidisciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
Take and process minutes for teams (across the Locality).
Job description
Job responsibilities
ROLE SUMMARY
Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.Respond to the administrative needs of the service to ensure that the requirements of theorganisation are met.DUTIES AND RESPONSIBILITIES
Clinical Support
Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
Use electronic systems to input and access information as required by the clinical multidisciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
Take and process minutes for teams (across the Locality).
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
- NVQ3 Business Administration or equivalent or working towards
- NVQ2 Customer Services or working towards
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working on own initiative with minimal supervision
- Ability to work with senior members of staff across a large organisation
Desirable
- Staff Supervision/Appraisal process
Skills
Essential
- Excellent articulate communication skills
- Ability to coordinate and prioritise management diaries
- ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative/secretarial systems
Desirable
- Knowledge of NHS policy/procedures
- Knowledge of medical terminology
Other
Essential
- Able to work flexible across a range of different sites/offices
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
- NVQ3 Business Administration or equivalent or working towards
- NVQ2 Customer Services or working towards
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Working on own initiative with minimal supervision
- Ability to work with senior members of staff across a large organisation
Desirable
- Staff Supervision/Appraisal process
Skills
Essential
- Excellent articulate communication skills
- Ability to coordinate and prioritise management diaries
- ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent
- Maintaining administrative/secretarial systems
Desirable
- Knowledge of NHS policy/procedures
- Knowledge of medical terminology
Other
Essential
- Able to work flexible across a range of different sites/offices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
