Norfolk & Suffolk Foundation NHS Trust

Locality Operational Manager

The closing date is 12 August 2025

Job summary

Do you have a track record of providing inspirational leadership and service delivery? NSFT are recruiting a Specialist Operational Managers working in both Norfolk and Suffolk.

Our recent Future Leadership Structure sees our clinical teams working more closely with partners at place level alongside strengthening clinical and professional leadership. We are developing a clinical transformation programme alongside our partners to enhance the clinical outcomes our service users experience as well as continuing to improve experience of care.

We are looking to appoint an individual who has a passion for their work and a track record of achievement in influencing colleagues and partners to deliver high quality care. We want inspirational and compassionate leaders who will develop their teams to provide outstanding care.If you have a reputation for leadership, people development, quality and improvement alongside a passion for improving outcomes with a focus on equity and inclusion to ensure that mental health provision has parity across our partners, then please do consider applying.

This role has previously been based at Hellesdon Hospital, Norwich, however there is scope for base to be negotiated across both Norfolk and Suffolk for the successful applicant.

Main duties of the job

As Operational Manager, you will work closely with the Locality Leadership Team to ensure that high quality care is delivered within your services and will provide professional leadership to the Locality workforce.

You will promote a culture of learning and openness and ensure staff have the knowledge, capability, systems and support to deliver evidence based care and embed lessons learned in practice for the improvement of patient experience.

We are determined to create a safer, kinder and better organisation.

The post holder will be expected to fully support with the strategic and operational planning and delivery for their designated specialist service area(s) within the locality and to be responsible for the effective day-to-day operational issues arising within the service. They will lead the services using engagement and communication skills to ensure that NSFT is truly embodying the Trust Values.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum, pro rata for part time

Contract

Fixed term

Duration

9 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

246-WSU7347117

Job locations

Hellesdon Hospital (Base negotiable)

Norwich

NR6 5BE


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential

  • Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
  • Recognised postgraduate management qualification or equivalent experience.

Desirable

  • Masters level education or demonstrable equivalent experience

Experience

Essential

  • Significant experience working within and Managing clinical services
  • Significant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS

Desirable

  • Working in mental health
Person Specification

Qualifications

Essential

  • Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
  • Recognised postgraduate management qualification or equivalent experience.

Desirable

  • Masters level education or demonstrable equivalent experience

Experience

Essential

  • Significant experience working within and Managing clinical services
  • Significant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS

Desirable

  • Working in mental health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hellesdon Hospital (Base negotiable)

Norwich

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hellesdon Hospital (Base negotiable)

Norwich

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Associate Director of Operations

Sarah Hedges

sarah.hedges@nsft.nhs.uk

Details

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum, pro rata for part time

Contract

Fixed term

Duration

9 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

246-WSU7347117

Job locations

Hellesdon Hospital (Base negotiable)

Norwich

NR6 5BE


Supporting documents

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