Norfolk & Suffolk Foundation NHS Trust

Clinical Support Team Administrator

The closing date is 11 August 2025

Job summary

We are currently seeking an enthusiastic and motivated Clinical Support Team Administrator for our Older Peoples Service. The candidate will support the Community Team, Memory and Treatment Service and the Intensive Support Team.

This is an exciting opportunity for an Administrator who has an interest in the wellbeing of our service users and who has the passion to provide strong administration support, essential for the successful and efficient operation of our teams.

  • Do you have excellent communications skills and a keen eye for detail?
  • Can you effectively manage multiple tasks and priorities?
  • Do you have experience of managing detailed complex information and maintainingastrong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you.

Main duties of the job

Please note working days will be Monday, Thursday & Friday

You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills with a dedication to confidentiality and service user experience.

Previous administration experience is essential. The role will include but is not limited to general administration, minuting meetings, diary management and entering patient data.

You will be working in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

Please see attached Job Description.

About us

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. You will be encouraged to develop your skills and knowledge.

Benefits included with this role are:-

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum, increasing to 33 days per annum based on length of service (plus paid bank holidays), pro rata for part time staff.

Details

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross pr annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

246-WSN7339699

Job locations

Chatterton House

Goodwins Road

Kings Lynn

PE30 5PD


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Qualifications

Essential

  • NVQ 3 in Business Administration or equivalent of working towards
  • NVQ 2 Customer Services or working towards
  • Pitmans/RSA III typing/word processing or equivalent secretarial experience at intermediate level

Desirable

  • Shorthand
  • Knowledge of Trust electronic record system

Skills

Essential

  • Excellent articulate communication skills
  • Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
  • Time management & Ability to co-ordinate and prioritise management diaries.
  • ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Audio typing. Advanced keyboard skills & Literacy and numeracy

Knowlesdge

Essential

  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems

Desirable

  • Knowledge of medical terminology
  • Knowledge of NHS policy / procedures

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working under pressure
  • Working on own initiative with minimal supervision.
  • Ability to work with senior members of staff across a large organisation
  • Supervision of staff.

Desirable

  • Staff supervision / appraisal process
Person Specification

Qualifications

Essential

  • NVQ 3 in Business Administration or equivalent of working towards
  • NVQ 2 Customer Services or working towards
  • Pitmans/RSA III typing/word processing or equivalent secretarial experience at intermediate level

Desirable

  • Shorthand
  • Knowledge of Trust electronic record system

Skills

Essential

  • Excellent articulate communication skills
  • Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
  • Time management & Ability to co-ordinate and prioritise management diaries.
  • ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent. Audio typing. Advanced keyboard skills & Literacy and numeracy

Knowlesdge

Essential

  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems

Desirable

  • Knowledge of medical terminology
  • Knowledge of NHS policy / procedures

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working under pressure
  • Working on own initiative with minimal supervision.
  • Ability to work with senior members of staff across a large organisation
  • Supervision of staff.

Desirable

  • Staff supervision / appraisal process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Chatterton House

Goodwins Road

Kings Lynn

PE30 5PD


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Chatterton House

Goodwins Road

Kings Lynn

PE30 5PD


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Clinical Support Team Administrator

Jo Pearson

joanne.pearson@nsft.nhs.uk

01553609933

Details

Date posted

29 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross pr annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

246-WSN7339699

Job locations

Chatterton House

Goodwins Road

Kings Lynn

PE30 5PD


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