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Norfolk & Suffolk Foundation NHS Trust

Clinical Support Team Administrator

The closing date is 21 July 2025

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Job summary

We are looking for a full time (37.5 Hours per week) Band 3 Clinical Support Team Administrator to join our Emotional Wellbeing Hub administration team. A job share would be considered.

You will be joining a dedicated friendly admin team within the Emotional Wellbeing Hub which is a fast-paced access service processing mental health referrals aged 0-25 years. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

Main duties of the job

You will need to be well organised, and ideally have knowledge about healthcare and the NHS. You will work under the supervision of the Deputy Business Support Manager and Emotional Wellbeing Hub Team Manager.

In addition to working as part of a local admin team, there will be opportunities to work collaboratively with and gain support from the wider admin team and cover required across services.

The post will be based at Mariner House, Ipswich and hybrid working is available. There is an internal rota in place regarding the expected office-based days as well as flexible work from home. Parking charges are paid back in your monthly pay.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Job share

Reference number

246-ESU7290770

Job locations

Mariner House

Handford Road

Ipswich

IP1 2GA


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential

  • S Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
  • NVQ 3 Business Administration or equivalent or working towards.
  • NVQ 2 Customer Services or working towards.

Desirable

  • Knowledge of Trust electronic record system.

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working on own initiative with minimal supervision.
Person Specification

Qualifications

Essential

  • S Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
  • NVQ 3 Business Administration or equivalent or working towards.
  • NVQ 2 Customer Services or working towards.

Desirable

  • Knowledge of Trust electronic record system.

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working on own initiative with minimal supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Mariner House

Handford Road

Ipswich

IP1 2GA


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Mariner House

Handford Road

Ipswich

IP1 2GA


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Sarah Kimberley-Fisk

sarah.kimberley-fisk@nsft.nhs.uk

07557200856

Details

Date posted

15 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Job share

Reference number

246-ESU7290770

Job locations

Mariner House

Handford Road

Ipswich

IP1 2GA


Supporting documents

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