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Norfolk & Suffolk Foundation NHS Trust

Clinical Team Administrator

The closing date is 21 July 2025

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Job summary

We have an exciting opportunity to work in a busy team in the Ipswich Community Mental Health Team.

We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.

We provide administrative support to the Ipswich CMHT clinical teams including minute taking; answering calls; sending letters; and keeping Lorenzo up-to-date, so good computer, keyboard and communication skills are essential to the role.

As a team we share and uphold the organisation's values in all that we do.

If you share our values and feel that you can contribute to our busy team and service we provide, regardless of your previous experience or educational background, we would welcome your application.

For internal applicants we can offer fixed term roles as secondments with your current managers approval. Please advise your recruitment officer if you would like to be considered for this role on a secondment basis.

Main duties of the job

Provide world class administrative support to the clinical teams.

Take and process minutes for the teams.

Deal with telephone calls and general enquiries, and maintain an efficient message system coordinating with team members.

Deal with correspondence and communication liaising, prioritising and coordinating with the clinical teams.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Maintaining staff recording systems including annual leave, sick leave and Duty cover.

Liaising with maintenance and IT departments regarding problems/faults.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Gross per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

246-ESU7306915

Job locations

Mariner House

43 Handford Road

Ipswich

IP1 2GA


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential

  • NVQ 3 Business Administration or equivalent or working towards.
  • NVQ 2 Customer Services or working towards.

Desirable

  • Keyboard/Typing qualification

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.

Desirable

  • Staff supervision / appraisal process

Skills

Essential

  • Excellent articulate communication skills
  • ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
  • Ability to co-ordinate and prioritise management diaries

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent
  • Maintaining administrative/secretarial systems

Desirable

  • Knowledge of NHS policy/procedures
  • Know ledge of medical terminology
Person Specification

Qualifications

Essential

  • NVQ 3 Business Administration or equivalent or working towards.
  • NVQ 2 Customer Services or working towards.

Desirable

  • Keyboard/Typing qualification

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.

Desirable

  • Staff supervision / appraisal process

Skills

Essential

  • Excellent articulate communication skills
  • ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
  • Ability to co-ordinate and prioritise management diaries

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent
  • Maintaining administrative/secretarial systems

Desirable

  • Knowledge of NHS policy/procedures
  • Know ledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Mariner House

43 Handford Road

Ipswich

IP1 2GA


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Mariner House

43 Handford Road

Ipswich

IP1 2GA


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Clinical Team Administrator

David Roberts

david.roberts@nsft.nhs.uk

01473341100

Details

Date posted

14 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Gross per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

246-ESU7306915

Job locations

Mariner House

43 Handford Road

Ipswich

IP1 2GA


Supporting documents

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