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Norfolk & Suffolk Foundation NHS Trust

Receptionist / Office Clerk

The closing date is 29 June 2025

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Job summary

Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist / Office Clerk to join the West Norfolk CFYP Business Support Team. This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team.

We have a substantive position within our Community Mental Health Team at Thurlow House.

We are looking for confident, enthusiastic and proactive administrators to support the changing needs and demands of our fast paced clinical teams, in a wide variety of administrative functions.

Main duties of the job

The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist / Office Clerk role.

Duties will include, but not be limited to:

  • Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
  • Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
  • Previous experience of all Microsoft packages is desirable in the successful candidate.
  • Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
  • Ability to remain calm under pressure within a fast paced reception environment.
  • Being able to prioritise under a pressurised environment.
  • Supporting the day to day running of the office, including ad hoc office administration.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Benefits

Benefits included with this role are:-

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Details

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

246-CEN7193822

Job locations

Thurlow House

Goodwins Road

Kings Lynn

PE30 5PD


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

  • We are recruiting to a Substantive Receptionist / Office Clerk
  • Working hours are 37.5 hours per week - Monday to Friday
  • We have free on-site parking at Thurlow House.

If invited for interview, you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

  • We are recruiting to a Substantive Receptionist / Office Clerk
  • Working hours are 37.5 hours per week - Monday to Friday
  • We have free on-site parking at Thurlow House.

If invited for interview, you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.

Person Specification

Qualifications

Essential

  • NVQ 2 Customer Service or equivalent qualification / experience

Desirable

  • Knowledge of Trust's electronic records

Knowledge

Essential

  • Use of ICT applications / packages
  • Experience of working in a busy reception / office environment

Desirable

  • Data inputting / similar work
Person Specification

Qualifications

Essential

  • NVQ 2 Customer Service or equivalent qualification / experience

Desirable

  • Knowledge of Trust's electronic records

Knowledge

Essential

  • Use of ICT applications / packages
  • Experience of working in a busy reception / office environment

Desirable

  • Data inputting / similar work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Thurlow House

Goodwins Road

Kings Lynn

PE30 5PD


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Thurlow House

Goodwins Road

Kings Lynn

PE30 5PD


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Clinical Team Administrators

Sarah Cripps or Jessica Smith

westseniorclinicaladmin@nsft.nhs.uk

01553736011

Details

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Full-time

Reference number

246-CEN7193822

Job locations

Thurlow House

Goodwins Road

Kings Lynn

PE30 5PD


Supporting documents

Privacy notice

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