Norfolk & Suffolk Foundation NHS Trust

Listening into Action Manager

The closing date is 29 June 2025

Job summary

Job overview

Do you want to help lead a 'movement of change' across our Trust?

Are you passionate about valuing staff and enabling them to make changes that matter?

Do you want to gain development and exposure at a strategic level?

Yes? Then read on!

We are delighted to offer a secondment opportunity for 6 months to work with us to deliver Listening into Action (LiA) - an exciting approach to staff-led change proven in more than 100 NHS Trusts.

Caroline Donovan, our Chief Executive, is personally lead this and you will report directly to the LiA Lead having seen first-hand how it leads to fast-pace, widespread change for the benefit of staff, service users and patients. This a vital part of our improvement journey!

Main duties of the job

improvement journey!

Main duties of the job

We are mobilising a team of people to lead deliver of LiA as a top priority. We will engage widely with staff, show visible actions in response, and support many LiA Pioneer Teams to make changes they know matter, from the ground-up. By putting staff at the centre of change, we are making a fundamental shift in how we work and lead. It is exciting!

In this role, you will grow, learn new skills, influence change, and be part of a pivotal team at a pivotal time. If this excites you, please apply.

We are looking to support a full-time role, but we would be open to 2 x Part-time roles (working a minimum of 2 days per week)

About us

Are you currently working as a Band 7 or as a Band 8a with relevant knowledge and experience around LiA methodology?

We are looking for an ambitious, value-driven person to be an LiA Manager, reporting to the LiA Lead. This is a unique and important role, coordinating and organising day-to-day activity to get a movement of change going at NSFT. You will help to lead and navigate our LiA journey, influence people across roles and levels, and support teams to adopt LiA. The role offers the opportunity for a successful candidate to demonstrate and develop their leadership capabilities and style in a strategic environment and in an inspirational way, and to become an accredited LiA champion in the NHS.

Details

Date posted

16 June 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year gross per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

246-COR7060263

Job locations

Norfolk/ Suffolk

Norfolk/ Suffolk

NR6 5BE


Job description

Job responsibilities

As this is a secondment opportunity, please speak with your manager to gain their support. For further information, please find attached the job description.

Job description

Job responsibilities

As this is a secondment opportunity, please speak with your manager to gain their support. For further information, please find attached the job description.

Person Specification

Qualifications

Essential

  • Degree level standard of education
  • Post-graduate studies or equivalent experience

Experience

Essential

  • Experience of working in and leading multi- disciplinary teams and working across organisational boundaries
  • In-depth experience of leading complex service change and / or service improvement

Skills

Essential

  • Competent in the communication of highly complex and sensitive information
  • Excellent ability to develop and sustain relationships with individuals at all levels in an organisation, including the ability to engage with and influence senior stakeholders

Knowledge

Essential

  • Knowledge of health and social care systems
  • Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats
Person Specification

Qualifications

Essential

  • Degree level standard of education
  • Post-graduate studies or equivalent experience

Experience

Essential

  • Experience of working in and leading multi- disciplinary teams and working across organisational boundaries
  • In-depth experience of leading complex service change and / or service improvement

Skills

Essential

  • Competent in the communication of highly complex and sensitive information
  • Excellent ability to develop and sustain relationships with individuals at all levels in an organisation, including the ability to engage with and influence senior stakeholders

Knowledge

Essential

  • Knowledge of health and social care systems
  • Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Norfolk/ Suffolk

Norfolk/ Suffolk

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Norfolk/ Suffolk

Norfolk/ Suffolk

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Director of Culture and Organisational Development

Harprit Hockley

harprit.hockley@NSFT.NHS.UK

Details

Date posted

16 June 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year gross per annum (pro rata)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

246-COR7060263

Job locations

Norfolk/ Suffolk

Norfolk/ Suffolk

NR6 5BE


Supporting documents

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