Job summary
Dementia Intensive Support Team - Administrator
We have an exciting opportunity for a Team Administrator to join the team on a part time basis. Candidates will need to demonstrate exceptionalinterpersonal and customer service skills with an excellent telephone manner, and the ability to deal with calls from referrers or carers thatsometimes can be challenging and distressing, ensuring confidentiality is always adhered to.This post requires a confident individual who can support a busy service and team environment. You will be required to respond to changingpriorities and deliver accurate work within tight deadlines.You should have relevant and recent administration experience, the ability to work on your own as well as alongside the Senior TeamAdministratorIt is expected as part of the role that you have the ability to increase your hours to support the service when the other Team administrator is onleave
Main duties of the job
- Managing the team's main phone line into the service
- Taking details and processing of referrals to the team
- Taking minutes at team meetings
- Supporting the team to prevent breaches and to maintain data quality
- Monitoring and managing lone working procedures for the team
- Providing data as requested by the team leader/wider organisation
- Providing cover for the other team administrator when they are on annual leave and/or have a period of sickness
- Supporting the team with data input and ensuring records are accurate and up to date
- Attending meetings appropriate to the role
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
- Managing the team's main phone line into the service
- Taking details and processing of referrals to the team
- Taking minutes at team meetings
- Supporting the team to prevent breaches and to maintain data quality
- Monitoring and managing lone working procedures for the team
- Providing data as requested by the team leader/wider organisation
- Providing cover for the other team administrator when they are on annual leave and/or have a period of sickness
- Supporting the team with data input and ensuring records are accurate and up to date
- Attending meetings appropriate to the role
Job description
Job responsibilities
- Managing the team's main phone line into the service
- Taking details and processing of referrals to the team
- Taking minutes at team meetings
- Supporting the team to prevent breaches and to maintain data quality
- Monitoring and managing lone working procedures for the team
- Providing data as requested by the team leader/wider organisation
- Providing cover for the other team administrator when they are on annual leave and/or have a period of sickness
- Supporting the team with data input and ensuring records are accurate and up to date
- Attending meetings appropriate to the role
Person Specification
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Ability to work with senior members of staff across a large organisation.
Desirable
- Staff supervision / appraisal process.
Skills
Essential
- Excellent articulate communication skills.
Desirable
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
Person Specification
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
- Ability to work with senior members of staff across a large organisation.
Desirable
- Staff supervision / appraisal process.
Skills
Essential
- Excellent articulate communication skills.
Desirable
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
