Norfolk & Suffolk Foundation NHS Trust

Receptionist / Administrator

Information:

This job is now closed

Job summary

Are you looking for a rewarding career and do you want to be part of a friendly team?

Do you have excellent interpersonal and communications skills ?

Do you enjoy speaking with the public both face to face and over the telephone?

Is providing good customer service a priority for you?

Can you effectively manage multiple tasks and priorities?

If you have said 'Yes' to each of the above, then we might just have the role for you...

We are looking for an experienced Receptionist / Administrator for Northgate Hospital based in Great Yarmouth. The role is a permanent position.

We are looking for someone to work24 hours a week covering Wednesday, Thursday and Friday 8.30am to 5pm with additional hours to cover annual leave of the second receptionist.

Main duties of the job

To provide reception and switchboard cover Monday to Friday 8.30am to 5pm for Northgate Hospital.

To provide administrative, typing and data support to the service as directed by the Business Support Manager.

Administering the medical on-call and out of hours rota on a daily basis.

Welcoming service users / carers and visitors to Northgate Hospital, ensuring that staff within the building are advised of their arrival. Passing on messages in a timely way.

Maintain confidentiality within a busy reception area at all times.

Manage room bookings.

Responsible for patients monies and petty cash for the site.

Use of trust systems and Microsoft packages.

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Community Mental Health Services. You will be encouraged to develop your skills and knowledge.

Previous administration experience is essential. Full training will be given for the specific role and our systems.

About us

Benefits:

Benefits included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

05 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year gross per annum/ pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

246-GYW6730205

Job locations

Northgate Hospital

Northgate Street

Great Yarmouth

NR30 1BU


Job description

Job responsibilities

Please refer to the attached job description, which details the full role and responsibilities of the receptionist post.

Please do contact us, if you would like to discuss the role further or have an informal visit.

Please visit our Facebook and Twitter page @NSFTjobs

Job description

Job responsibilities

Please refer to the attached job description, which details the full role and responsibilities of the receptionist post.

Please do contact us, if you would like to discuss the role further or have an informal visit.

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Qualifications

Essential

  • NVQ 2 Customer Services or equivalent qualification/experience.

Desirable

  • Knowledge of Trust's electronic records.
  • NVQ Level 3 Business Administration

Experience

Essential

  • Use of ICT applications/packages.
  • Experience of working in a busy reception/office area.

Knowledge

Desirable

  • Knowledge of clinical and patient administration systems i.e. Lorenzo, basic computer skills - Word, Excel, PowerPoint, Access
Person Specification

Qualifications

Essential

  • NVQ 2 Customer Services or equivalent qualification/experience.

Desirable

  • Knowledge of Trust's electronic records.
  • NVQ Level 3 Business Administration

Experience

Essential

  • Use of ICT applications/packages.
  • Experience of working in a busy reception/office area.

Knowledge

Desirable

  • Knowledge of clinical and patient administration systems i.e. Lorenzo, basic computer skills - Word, Excel, PowerPoint, Access

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Northgate Hospital

Northgate Street

Great Yarmouth

NR30 1BU


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Northgate Hospital

Northgate Street

Great Yarmouth

NR30 1BU


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Business Support Manager - Admin Lead

Melanie McArthur

melanie.mcarthur@nsft.nhs.uk

07788360357

Details

Date posted

05 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year gross per annum/ pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

246-GYW6730205

Job locations

Northgate Hospital

Northgate Street

Great Yarmouth

NR30 1BU


Supporting documents

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