Job summary
Central CAMHS U14's provides mental health treatment to children aged up to 14 years and are looking to recruit a reliable, conscientious, organised, and confident individual to work as part of the Business Support team. Are you an experienced administrator who would like a promotion opportunity or do you have the skills and experience already and want an exciting new challenge in a team that is striving for excellence?
This role will require previous line management / supervisory experience and a good knowledge of clinical processes. This is a full-time post (37.5 hrs per week, Monday to Friday) office based at Mary Chapman House to fully support the team with all aspects of administration and call handling. Office hours are 9.00 a.m. to 5.00 p.m. The admin team is led and supported by a Business Support Manager, but this role will require day to day supervisory/line management of the clinical admin team.
Please see attached Job Description for full details of the post.
Main duties of the job
The role is to provide full clinical administrative support to the Central Under 14's clinical team and Team Manager including and not exclusive to, the:
Processing of incoming referrals and associated tasks
Typing of correspondence, minutes and reports
Maintaining and uploading of up-to-date information on patient clinical system (Lorenzo)
Dealing with telephone queries and call handling etc.
There will be an expectation of cross cover with other Business Support colleagues within the team for covering of sickness and annual leave (including Reception).
You must possess excellent time management skills, a positive approach and be able to work under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.
Whilst the work can be challenging, this is an excellent opportunity for the ideal candidate to gain experience within the NHS.
About us
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
- NHS pension
- Comprehensive in house & external training programmes
- Career progression
- Starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- Staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Job description
Job responsibilities
This post requires someone with good communication and inter-personal skills as well as someone who is confident and level-headed who can support a busy service in responding to changing priorities and delivering accurate work within tight deadlines.
As well as having a good standard of education, you should have relevant and recent administration experience and good typing skills. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The ability to work on your own initiative and prioritise your own work is required, as is the capacity to be flexible.
Please see attached job description and person specification for full details.
Person specification
Qualifications
Essential criteria
- Pitman/RSA III Typing / Word processing or equivalent experience
- Diploma / equivalent secretarial experience advanced level
- NVQ Level 3 Business Administration or equivalent or willing to work towards
Desirable criteria
- Shorthand
- Knowledge of Trust electronic record system
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems.
Desirable criteria
- Knowledge of NHS policy / procedures
- Knowledge of medical terminology
- Establishing / reviewing administrative systems
Other
Essential criteria
- Able to work proactively, on own initiative with minimal supervision.
- Able to work as part of a team.
- Able to work flexibly to meet service needs.
Able to work to strict deadlines and able to prioritise own workload
Job description
Job responsibilities
This post requires someone with good communication and inter-personal skills as well as someone who is confident and level-headed who can support a busy service in responding to changing priorities and delivering accurate work within tight deadlines.
As well as having a good standard of education, you should have relevant and recent administration experience and good typing skills. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The ability to work on your own initiative and prioritise your own work is required, as is the capacity to be flexible.
Please see attached job description and person specification for full details.
Person specification
Qualifications
Essential criteria
- Pitman/RSA III Typing / Word processing or equivalent experience
- Diploma / equivalent secretarial experience advanced level
- NVQ Level 3 Business Administration or equivalent or willing to work towards
Desirable criteria
- Shorthand
- Knowledge of Trust electronic record system
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems.
Desirable criteria
- Knowledge of NHS policy / procedures
- Knowledge of medical terminology
- Establishing / reviewing administrative systems
Other
Essential criteria
- Able to work proactively, on own initiative with minimal supervision.
- Able to work as part of a team.
- Able to work flexibly to meet service needs.
Able to work to strict deadlines and able to prioritise own workload
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
- NVQ 3 Business Administration or equivalent or willing to work towards.
- NVQ 2 Customer Services or working towards
Desirable
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Working under pressure and on own initiative without supervision
- Experience of supervision of staff
- Staff appraisals
Desirable
- Day to day line management
Person Specification
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
- NVQ 3 Business Administration or equivalent or willing to work towards.
- NVQ 2 Customer Services or working towards
Desirable
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Working under pressure and on own initiative without supervision
- Experience of supervision of staff
- Staff appraisals
Desirable
- Day to day line management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
