Job summary
Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities?
Great Yarmouth Adult Community Mental Health Services are looking to recruit a conscientious, calm and confident individual to become part of the well established administration team.
The team are based at Northgate Hospital in Great Yarmouth and provide adult mental health treatment in the community.
This role is 37.5 hours per week (Monday to Friday 9am - 5pm) and you will be supporting the existing admin team as well as the wider clinical team.
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively.
Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.
Duties include (but are not limited to):
- Supporting Clinicians to maintain electronic patient records
- Answering telephone calls
- Booking appointments
- Typing of letters
- Maintaining and monitoring waiting lists / data reports
About us
We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team. You will be encouraged to develop your skills and knowledge and we may ask you to spend time in other areas to facilitate this process.
If you are passionate about helping clinicians provide high quality care and wish to make a positive difference to service users and colleagues alike, then we would love to hear from you!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications
Essential
- RSA II / Word processing or equivalent
- NVQ 2 Customer Services or equivalent
Experience
Essential
- Experience of working in a busy office area
- Dealing efficiently and politely with both internal and external customers
- Data entry or similar role
Desirable
- Experience of working in the NHS
Skills
Essential
- Good keyboard skills
- Excellent articulate communication skills.
- Ability to manage and prioritise a variety of tasks
Desirable
- Keyboard/ Typing qualification
Knowledge
Desirable
- Knowledge of Trust electronic records
Person Specification
Qualifications
Essential
- RSA II / Word processing or equivalent
- NVQ 2 Customer Services or equivalent
Experience
Essential
- Experience of working in a busy office area
- Dealing efficiently and politely with both internal and external customers
- Data entry or similar role
Desirable
- Experience of working in the NHS
Skills
Essential
- Good keyboard skills
- Excellent articulate communication skills.
- Ability to manage and prioritise a variety of tasks
Desirable
- Keyboard/ Typing qualification
Knowledge
Desirable
- Knowledge of Trust electronic records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
