Job summary
Service Manager - Eating Disorders Norfolk and Waveney
An exciting six month secondment or fixed term opportunity has arisen to work in the Eating Disorders Service across Norfolk and Waveney to learn new skills and gain experience. We are looking for a dynamic leader to operationally manage the team which comprises medical and psychology teams, mental health practitioners, and support workers.
You will be responsible for ensuring the smooth and efficient running of the service with a focus on patient quality, staff wellbeing and performance improvements. The role will be based from either Norwich, Great Yarmouth or Kings Lynn with some travel between sites. Flexible working will be considered.
You will also be responsible for building upon the good practice in the service, continuing with the development of our ARFID pathway, our day treatment centre The Lighthouse and supporting us to reach accreditation.
You will be well supported by Clinical Team Managers, MDT and the wider Care Group leadership team in working towards the aims set out in the Care Group's Quality Strategy.
For internal applicants we can offer fixed term roles as secondments with your current managers approval. Please advise your recruitment officer if you would like to be considered for this role on a secondment basis.
Main duties of the job
Main duties of the job
- To fully support the Service Director and other Service Managers with the strategic and operational planning and delivery of care within Specialist Services .
- To be responsible for ensuring the effective management of the day-to-day operational / clinical issues arising within the Eating Disorders Service Line
- To actively monitor performance, quality, safety and service development within their service areas, in line with locality and Trust-wide policies and protocols.
- To continuously improve performance with key performance indicators and ensure that their team(s) are providing a responsive, high quality service to clients, their families and carers and meeting commissioner and stakeholder expectations
- To model behaviours that put patient care at the heart of service delivery .
About us
Benefits
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing and older people's services across Norfolk and Suffolk. We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide.
If you value working positively, respectfully, and together then we'd love you to join us! If you feel that you are the right candidate and want to join our journey to excellence for the people we serve, then please contact Danielle Cooper.
Job description
Job responsibilities
Detailed job description and main responsibilities
- To fully support the Senior Leadership Team with the strategic and operational planning and delivery for their designated specialist service area(s) within the Care Group.
- To work in partnership with senior clinical staff, medical colleagues, the People Participation Lead and other stakeholders to support clinical engagement and leadership of performance, quality, safety and service development.
- To develop a culture of continuous improvement in performance, quality and safety within a designated area.
- To manage each specialist area within agreed resources including support services (e.g. Human Resources, ICT), staffing and finance. Responsible for the effective use of the delegated aspects of the team budget
- The role will require effective personal planning and organisation of the daily workload and also flexibility in approach.
- If and where their clinical input is required, to ensure that their practice is patient centred, promotes the involvement of relevant others (eg carers) and that a high quality of care is provided.
- Where requested, to contribute to the commissioning process, at the invitation of commissioning bodies.
- Where requested, to contribute to tendering process, when invited to do so by the Care Groups senior leadership
Job description
Job responsibilities
Detailed job description and main responsibilities
- To fully support the Senior Leadership Team with the strategic and operational planning and delivery for their designated specialist service area(s) within the Care Group.
- To work in partnership with senior clinical staff, medical colleagues, the People Participation Lead and other stakeholders to support clinical engagement and leadership of performance, quality, safety and service development.
- To develop a culture of continuous improvement in performance, quality and safety within a designated area.
- To manage each specialist area within agreed resources including support services (e.g. Human Resources, ICT), staffing and finance. Responsible for the effective use of the delegated aspects of the team budget
- The role will require effective personal planning and organisation of the daily workload and also flexibility in approach.
- If and where their clinical input is required, to ensure that their practice is patient centred, promotes the involvement of relevant others (eg carers) and that a high quality of care is provided.
- Where requested, to contribute to the commissioning process, at the invitation of commissioning bodies.
- Where requested, to contribute to tendering process, when invited to do so by the Care Groups senior leadership
Person Specification
Experience
Essential
- Significant experience working within and Managing clinical services
- Significant experience of clinical performance management
Desirable
- Extensive experience of managing services at a senior level
- Working in mental health
Qualificaions
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post graduate management qualification or equivalent experience.
- Masters level education or demonstrable equivalent experience
Desirable
- Experience of managing health and social care integrated services.
Other
Essential
- Ability to travel independently
- Positive attitude to change. Able to work effectively and collaboratively as part of a team
Person Specification
Experience
Essential
- Significant experience working within and Managing clinical services
- Significant experience of clinical performance management
Desirable
- Extensive experience of managing services at a senior level
- Working in mental health
Qualificaions
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post graduate management qualification or equivalent experience.
- Masters level education or demonstrable equivalent experience
Desirable
- Experience of managing health and social care integrated services.
Other
Essential
- Ability to travel independently
- Positive attitude to change. Able to work effectively and collaboratively as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
