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Norfolk & Suffolk Foundation NHS Trust

Receptionist / Administrator

Information:

This job is now closed

Job summary

Are you looking for a rewarding career and do you want to be part of a friendly team?

Do you have excellent communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you...

We are looking for an experienced receptionist/administrator for our Secure & Forensic Services in Norwich, Norfolk. The role is a permanent position.We are looking for someone to work:

37.5 hours across a varied shift pattern from 06:30 - 14:30, 13:00 - 21:00 or mid 09:00 - 17:00 Monday to Friday and 06:30 - 14:30 or 13:00 - 21:00 Saturday and Sunday & Bank Holidays.

Main duties of the job

We are part of the Secure & Forensic Services for Norfolk and Suffolk NHS Foundation Trust and offer inpatient and outpatient services to the service users in our care. We are a regional service covering Norfolk, Suffolk and Cambridgeshire. Northside House is a medium secure mental health unit with two medium secure and one low secure wards and we are looking for an extremely professional, conscientious, calm and confident individual to be a part of the Reception / Administration Team.

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. There will be, at times, face to face patient contact and the working environment can be very busy. The successful candidate will need to have the ability to confidently and sensitively deal with individuals who may sometimes be distressed or upset and maintain customer service standards at all times.

Previous administration experience is essential. Full training will be given for the specific role and our systems.

About us

Benefits:

Benefits included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Details

Date posted

10 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year gross per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

246-SEC5868531-A

Job locations

Northside House

St Andrews Business Park

Norwich

NR7 0HT


Job description

Job responsibilities

Please refer to the attached job description, which details the full role and responsibilities of the receptionist post.

Please do contact us, if you would like to discuss the role further or have an informal visit.

Please visit our Facebook and Twitter page @NSFTjobs

Job description

Job responsibilities

Please refer to the attached job description, which details the full role and responsibilities of the receptionist post.

Please do contact us, if you would like to discuss the role further or have an informal visit.

Please visit our Facebook and Twitter page @NSFTjobs

Person Specification

Qualifications

Essential

  • NVQ 2 Customer Services or equivalent qualification/experience.

Desirable

  • Knowledge of Trust's electronic records.
  • NVQ Level 3

Experience

Essential

  • Use of ICT applications/packages.
  • Experience of working in a busy reception/office area.

Desirable

  • Data entry or similar role.

Knowledge

Desirable

  • Knowledge of clinical and patient administration systems i.e. Lorenzo, basic computer skills - Word, Excel, PowerPoint, Access
Person Specification

Qualifications

Essential

  • NVQ 2 Customer Services or equivalent qualification/experience.

Desirable

  • Knowledge of Trust's electronic records.
  • NVQ Level 3

Experience

Essential

  • Use of ICT applications/packages.
  • Experience of working in a busy reception/office area.

Desirable

  • Data entry or similar role.

Knowledge

Desirable

  • Knowledge of clinical and patient administration systems i.e. Lorenzo, basic computer skills - Word, Excel, PowerPoint, Access

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Northside House

St Andrews Business Park

Norwich

NR7 0HT


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Northside House

St Andrews Business Park

Norwich

NR7 0HT


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Security Lead

Elaine Potter

Elaine.Potter@nsft.nhs.uk

01603707605

Details

Date posted

10 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year gross per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

246-SEC5868531-A

Job locations

Northside House

St Andrews Business Park

Norwich

NR7 0HT


Supporting documents

Privacy notice

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