Job summary
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks and priorities?
Do you have experience of managing detailed complex information and maintaining astrong degree of confidentiality?
If you have said 'Yes' to each of the above, then we might just have the role for you.
We are seeking an enthusiastic and motivated Clinical Support Team Administrator to work alongside our Early Intervention in Psychosis Service within the Norfolk and Suffolk Foundation Trust. This is a substantive position, working 22.5 hours per week.
The post holder will be providing Administration/Business Support to our clinicians and doctors within the team and also provide support to management.
Good office based skills would be required, however, full training will be provided.
Main duties of the job
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience. Customer service skills and full administration experience will be essential for this role. Audio typing skills would be beneficial as our consultants use digital audio equipment for their correspondence. The post hold will also be expected to attend meetings as required, take minutes and follow up on any actions as necessary.
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided.
About us
This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services? We would love to hear from you.
Job description
Job responsibilities
The role will focus on supporting the clinical team, including doctors, with entering and maintaining information to patient records as well as supporting service users with queries or other needs by telephone. To provide the best service to our service users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Please see attached Job Description.
Essential criteria:
- Previous administration experience, use of ICT applications/packages.
- Experience of working in a busy office and extensive knowledge of all Microsoft packages.
- Experience of using digital dictation for medic letters is desired, but training will be given.
- Diary management and minute taking skills are essential.
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
Job description
Job responsibilities
The role will focus on supporting the clinical team, including doctors, with entering and maintaining information to patient records as well as supporting service users with queries or other needs by telephone. To provide the best service to our service users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Please see attached Job Description.
Essential criteria:
- Previous administration experience, use of ICT applications/packages.
- Experience of working in a busy office and extensive knowledge of all Microsoft packages.
- Experience of using digital dictation for medic letters is desired, but training will be given.
- Diary management and minute taking skills are essential.
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
Person Specification
Experience
Essential
- Understanding and experience in a full range of administration procedures and systems gained through practice at intermediate level.
- Experience of diary management and minute taking
- Working knowledge/Experience of Microsoft Packages
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
- Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
Desirable
- Knowledge of Trust electronic record system
Other
Essential
- Able to work flexibly across a range of different sites/offices
Person Specification
Experience
Essential
- Understanding and experience in a full range of administration procedures and systems gained through practice at intermediate level.
- Experience of diary management and minute taking
- Working knowledge/Experience of Microsoft Packages
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or working towards.
- Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
Desirable
- Knowledge of Trust electronic record system
Other
Essential
- Able to work flexibly across a range of different sites/offices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
