Job summary
An exciting opportunity has arisen for a dynamic admin manager to lead our administrative teams across the division in providing a high-quality administration support service to both clinical and managerial teams.
This post will have a direct impact on patient experience and outcome and the role is essential to the functioning of the services.
You will work as part of a Suffolk wide team with clinical staff to ensure we deliver the highest standards of administrative support possible.
You will also be responsible for overseeing governance arrangements within the service (including records/complaints/incident management), supporting data and performance management within the admin team, IT services (including digital dictation/EPR, etc), and local induction procedures.
Main duties of the job
Co-ordinate the administrative function within directorate to deliver an efficient and effective service that supports clinical service delivery, service management, service users and carers.
Provide training and ongoing support and development to team members you oversee including clinical systems.
Manage staff and resources effectively employing high quality staff management and leadership principles for staff development, professional standards, communication, and appraisals.
Represent the service line at appropriate Trust-wide meetings as appropriate to role.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
To manage and lead a team of administration staff organising and prioritising the allocation of work to provide a patient centred service
Ensure effective use of resources and robust governance arrangements are in place and participate in service modernisation, clinical governance and auditing procedures, as requested.
Be flexible to the needs of the service and ensure cove for all aspect of administrative work.
Establish office procedures which reflect good office practice.
Please see Job Description and Person Specification for a detailed list of responsibilities
Job description
Job responsibilities
To manage and lead a team of administration staff organising and prioritising the allocation of work to provide a patient centred service
Ensure effective use of resources and robust governance arrangements are in place and participate in service modernisation, clinical governance and auditing procedures, as requested.
Be flexible to the needs of the service and ensure cove for all aspect of administrative work.
Establish office procedures which reflect good office practice.
Please see Job Description and Person Specification for a detailed list of responsibilities
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
- NVQ 3 in Business Administration or equivalent
- Management training / qualification
- Recognised ICT qualification e.g. ECDL, CLAIT, RSA
Experience
Essential
- Significant office / administrative experience
- Significant team leader / management experience
Desirable
- Previous work within the NHS
- Project management / monitoring
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
- NVQ 3 in Business Administration or equivalent
- Management training / qualification
- Recognised ICT qualification e.g. ECDL, CLAIT, RSA
Experience
Essential
- Significant office / administrative experience
- Significant team leader / management experience
Desirable
- Previous work within the NHS
- Project management / monitoring
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
