Duty of Candour Officer
This job is now closed
Job summary
To provide guidance so that the Trust takes action as required by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the NationalHealth Service (NHS) contract for all safety incidents assessed as at moderateharm and above.
To coach Trust staff to improve learning and confidence around the delivery of the Duty of Candour.
To guide and train Trust staff to have a greater understanding of how the correct application of Duty of Candour can affect patients and their families, following a patient safety incident and associated review.
To guide Trust staff to support and improve understanding of where patient confidentiality, and the associated legal frameworks in conjunction with Duty of Candour is applied and meets the meets the necessary criteria within the organisation.
To coach staff to have greater confidence in knowing when, why and how to apply Duty of Candour, leading to improved learning and safety for the organisation.
Main duties of the job
Guide and coach staff in supporting families and carers through investigation processes in respect of patient safety incidents or a serious complaint which has occurred within a service provided by the Trust.
A point of contact for staff in respect of supporting colleagues in applying Duty of Candour, including providing appropriate signposting to other qualified services.
Devise and deliver training package in applying Duty of Candour, coaching colleagues in best practice and key stills related to having difficult, but open and honest conversations with families and carers.
Maintain accurate records and be confident to present - data analysis and case studies for inclusion at Trust professional meetings, including the Board and stakeholders. This will include training compliance, sharing of good practice and future planning in the role and wider learning for the Trust.
Develop external networks to stay updated on national best practice and initiatives relating to Duty of Candour.
Have a clear understanding and be a source of information for the Trust regarding the legal terminology of Duty of Candour and as required, assist in the update of Trust policies and practices.
Work closely with the Patient Safety Team facilitators to assist in the co-ordination and support with Trust staff to ensure families and carers who require the support and / or inclusion in a Patient Safety Incident review have support in communicating a plan / route for each individualised case.
About us
An exciting opportunity has arisen to join the Patient Safety Team in a new role, coaching Trust staff in supporting families and carers through investigation processes in respect of patient safety incidents.
You will be part of the wider Patient Safety Team, working to the principles of the National Patient Safety Investigation Framework.
Details
Date posted
19 July 2023
Pay scheme
Agenda for change
Band
Band 7
Salary
£43,742 to £50,056 a year Gross per annum
Contract
Permanent
Working pattern
Full-time, Job share, Flexible working, Home or remote working
Reference number
246-COR5402694
Job locations
Hellesdon Hospital
Norwich
NR6 5BE
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
Hellesdon Hospital
Norwich
NR6 5BE
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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