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Tameside and Glossop Integrated Care NHS Foundation Trust

Booking and Scheduling Clerk

The closing date is 24 March 2026

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Job summary

Booking and Scheduling Clerk Band 3 Permanent Part Time 22.5 hrs per week Wednesday to Friday

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.

The Booking and Scheduling Clerk post will currently require cover for the below shift pattern, however this pattern is subject to change based on the business needs:

Wednesdays: 9am to 5pm

Thursdays: 10am to 6pm

Fridays: 8am to 4pm

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. The role is based in the Clinical Management team within the Central Booking Office at TGH.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

We look forward to you joining our friendly and supportive team at Central Booking Office!

Main duties of the job

Responsible for providing an efficient and high quality service to support the Central Booking Office in the management of outpatient appointments, booking and scheduling and ensuring that targets are met.

The post holder will deal with all aspects of creating clinics in Lorenzo, clinic maintenance, clinic cancellations, ensuring patients are notified on the phone or via the Trust Portal and re-booked as soon as possible, and other duties associated with clinic management.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Compassion
  • Accountability
  • Respect
  • Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

245-ADM3CBO-03-26

Job locations

Mellor House, TGICFT

Fountain Street

Ashton under Lyne

OL6 9RW


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annum or the required skill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting theminimum salary threshold of £41,700 per annum or the required skill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • NVQ in Administration

Experience

Essential

  • previous waiting list management experience
  • experience of dealing with members of the public
  • Previous experience of booking appointments
  • Experience of using Excel and patient tracking lists
  • Working as part of a team

Desirable

  • experience of working directly with consultant staff
  • experience working in an acute hospital setting
  • Knowledge of hospital environment and the function of a Central Booking Office
  • Lorenzo experience

Skills

Essential

  • Excellent communication skills (written, verbal & telephone)
  • Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
  • Appreciate the needs of patients, carers and healthcare staff
  • Able to react to unpredictable issues; re-prioritising own workload
  • excellent IT skills for regular use of computer systems/IT Skills

Desirable

  • Competent in the use of Microsoft Office
  • Competent use of the IPM Patient Administration System or similar

Knowledge

Essential

  • Familiarity with waiting list administrative procedures and policy issues
  • Knowledge of Patient Administration Systems and E-Referrals

Desirable

  • Understanding of medical terminology
  • Knowledge of Caldicott guidelines and Data Protection
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • NVQ in Administration

Experience

Essential

  • previous waiting list management experience
  • experience of dealing with members of the public
  • Previous experience of booking appointments
  • Experience of using Excel and patient tracking lists
  • Working as part of a team

Desirable

  • experience of working directly with consultant staff
  • experience working in an acute hospital setting
  • Knowledge of hospital environment and the function of a Central Booking Office
  • Lorenzo experience

Skills

Essential

  • Excellent communication skills (written, verbal & telephone)
  • Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
  • Appreciate the needs of patients, carers and healthcare staff
  • Able to react to unpredictable issues; re-prioritising own workload
  • excellent IT skills for regular use of computer systems/IT Skills

Desirable

  • Competent in the use of Microsoft Office
  • Competent use of the IPM Patient Administration System or similar

Knowledge

Essential

  • Familiarity with waiting list administrative procedures and policy issues
  • Knowledge of Patient Administration Systems and E-Referrals

Desirable

  • Understanding of medical terminology
  • Knowledge of Caldicott guidelines and Data Protection

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Mellor House, TGICFT

Fountain Street

Ashton under Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Mellor House, TGICFT

Fountain Street

Ashton under Lyne

OL6 9RW


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Central Booking Office Manager

Olivia Lazar-Freeman

olivia.lazar-freeman@tgh.nhs.uk

01619226781

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

245-ADM3CBO-03-26

Job locations

Mellor House, TGICFT

Fountain Street

Ashton under Lyne

OL6 9RW


Supporting documents

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