Tameside and Glossop Integrated Care NHS Foundation Trust

Switchboard Operator

The closing date is 11 December 2025

Job summary

Switchboard Operator - Band 2 15 hours

An exciting opportunity has arisen for a motivated and adaptable Band 2 Switchboard Operator to join the Facilities Team at the Tameside Hospital site in Ashton- under-Lyne.

Please note the Switchboard Department offers a 24/7 service therefore flexibility will be required for this role.

* SWITCHBOARD TRAINING WILL BE GIVEN*

Main duties of the job

Switchboard Operators are the first point of contact to the Trust for all internal & external calls.

They are responsible for reflecting a professional and knowledgeable response to all enquiries and ensuring all calls are connected to the relevant location in a timely manner.

Whilst handling a range of matters, the post holder will offer exceptional attention to and activate Emergency procedures in a calm and effective manner.

The post holder will be responsible for providing data input to service leads on excel, sharepoint and various applications.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Compassion
Accountability
Respect
Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Date posted

27 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

245-ACS2SB-11-25

Job locations

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annum and the required skill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Job description

Job responsibilities

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Person Specification

Experience

Essential

Excellent communication and interpersonal skills
Ability to use Microsoft Office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required
Experience of data inputing e.g. on Excel, SharePoint

Desirable

Basic knowledge of medical terminology
Experience of a Switchboard / Call Centre / Customer services role

SKILLS & KNOWLEDGE

Essential

Work in a team but use their own initiative
Ability to work unsupervised
Good telephone skills
Excellent communication skills
Ability to work unsupervised

Knowledge & Skills

Essential

Knowledge of work procedures and practices for the provision of a telephone service.

Desirable

Communicates routine information in a calm and friendly manner

Person Specification

Experience

Essential

Excellent communication and interpersonal skills
Ability to use Microsoft Office packages, spreadsheets, email, internet systems and the ability to adapt to any new software required
Experience of data inputing e.g. on Excel, SharePoint

Desirable

Basic knowledge of medical terminology
Experience of a Switchboard / Call Centre / Customer services role

SKILLS & KNOWLEDGE

Essential

Work in a team but use their own initiative
Ability to work unsupervised
Good telephone skills
Excellent communication skills
Ability to work unsupervised

Knowledge & Skills

Essential

Knowledge of work procedures and practices for the provision of a telephone service.

Desirable

Communicates routine information in a calm and friendly manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)