Job summary
Assistant Directorate Manager - A&E Reception, Ward Clerks and Bed Bureau
Full time - 37.5 hours - Permanent
We are currently looking for a highly organised, motivated and efficient individual to join our dynamic Directorate within Clinical Support Services. The post holder will provide support to the Deputy Directorate Manager in the operational delivery and performance management of the Ward Clerk and A&E administrative services ensuring key targets are maintained and sustained.
As part of the role, the post holder will be required to work as part of the management team to ensure sound administrative processes are in place in order to support the clinical teams to achieve operational objectives in an efficient and effective way.
The position will oversee the day-to-day management of administration staff including appraisal and objective setting, recruitment and retention therefore experience in these areas is essential. It is important that the post holder is able to communicate effectively and develop and maintain positive working relationships with managerial, non-clinical and clinical staff and all partner agencies across the Division and Trust.
Main duties of the job
This role will be responsible for the day to day management of all Ward Clerks and A&E based administration staff supporting clinical staff in the delivery of services. The post holder will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high quality services. The post holder will be expected to work independently to manage these departments, in line with service requirements and local/national policies. The expectation of the successful post holder is that they will have experience and knowledge in managing large operational teams.
The successful candidate will be well organised and able to prioritise work. This role will manage services that work 24 hours a day, 7 days a week, therefore successful candidates must have a flexible approach in terms of their working hours across the working week. The post holder will be expected to manage and devise rotas or systems to ensure competing workload demands and short-notice periods of leave are adequately and equitably met.
As part of this role, you will be required to support the manager and staff to review, develop and implement processes and systems. Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential combined with line management responsibilities. The post holder will need to be calm, patient and possess an excellent customer service manner.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £47,100 per annum or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £47,100 per annum or the requiredskill levelset by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.
Person Specification
Qualifications
Essential
- Educated to degree level or relevant equivalent skills & experience eg. 5 years' experience of managing Administration & Clerical services within a large organisation
- High standard of Education (A Levels)
- High level of computer skills
Desirable
- Project management qualification
Skills/Experience/Knowledge
Essential
- Proven planning and organisational skills within a complex environment
- Knowledge of operationally managing within an NHS healthcare setting
- Previous management or supervisory experience
- Minimum of 12 months experience of day-to-day A&C management including appraisal and objective setting, recruitment and retention
- Understanding of performance targets
- Experience of utilising information relating to both finance and activity
- Experience of working under pressure and to tight deadlines
- Ability to effectively organise own workload with minimum of supervision
- Good written and verbal skills
- Ability to analyse and report data
- Ability to use word processing, spreadsheets, Internet and e-mail applications
- Demonstrable knowledge and understanding of personnel/staffing issues
- Knowledge of admin procedures
- Experience of dealing with difficult operational issues (
- Good oral and written communication
- Ability to assimilate, analyse and present data
- High level of computer literacy
- Accurate data entry
Desirable
- Knowledge of 18 week processes
- Experience and knowledge of PAS systems (Lorenzo), clinic booking / utilisation and patient validation
- Project Management skills
Personal Qualities
Essential
- Excellent interpersonal, communication and listening skills.
- Highly motivated and resourceful.
- Able to maintain high standards of diplomacy and confidentiality.
- Able to work autonomously as well as within a team
- A flexible and adaptable approach, with a willingness to work outside normal working hours on occasions
- Ability to work in an organised and methodical manner
- Ability to handle confidential information with sensitivity and discretion
- Ability to follow procedures and systems to support the duties of the post
Person Specification
Qualifications
Essential
- Educated to degree level or relevant equivalent skills & experience eg. 5 years' experience of managing Administration & Clerical services within a large organisation
- High standard of Education (A Levels)
- High level of computer skills
Desirable
- Project management qualification
Skills/Experience/Knowledge
Essential
- Proven planning and organisational skills within a complex environment
- Knowledge of operationally managing within an NHS healthcare setting
- Previous management or supervisory experience
- Minimum of 12 months experience of day-to-day A&C management including appraisal and objective setting, recruitment and retention
- Understanding of performance targets
- Experience of utilising information relating to both finance and activity
- Experience of working under pressure and to tight deadlines
- Ability to effectively organise own workload with minimum of supervision
- Good written and verbal skills
- Ability to analyse and report data
- Ability to use word processing, spreadsheets, Internet and e-mail applications
- Demonstrable knowledge and understanding of personnel/staffing issues
- Knowledge of admin procedures
- Experience of dealing with difficult operational issues (
- Good oral and written communication
- Ability to assimilate, analyse and present data
- High level of computer literacy
- Accurate data entry
Desirable
- Knowledge of 18 week processes
- Experience and knowledge of PAS systems (Lorenzo), clinic booking / utilisation and patient validation
- Project Management skills
Personal Qualities
Essential
- Excellent interpersonal, communication and listening skills.
- Highly motivated and resourceful.
- Able to maintain high standards of diplomacy and confidentiality.
- Able to work autonomously as well as within a team
- A flexible and adaptable approach, with a willingness to work outside normal working hours on occasions
- Ability to work in an organised and methodical manner
- Ability to handle confidential information with sensitivity and discretion
- Ability to follow procedures and systems to support the duties of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
