Tameside and Glossop Integrated Care NHS Foundation Trust

Clerical Officer

The closing date is 15 September 2025

Job summary

Clerical Officer Band 2 - 37.5 hours Permanent

We are currently looking for an enthusiastic individual to join our Community Administration service. This post will work within Hyde locality providing full clerical support to Health Care Professional teams that are based at Rowan House.

Working as part of a team, the post holder will act as the first point of contact for all community therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.

The Community Administration service is contracted to work between the hours of 8.00am and 8.00pm, Monday to Saturday.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorshipunder the UK Health and Care Worker visa route. This is due to the position not meeting theminimum salary threshold of £25,000 per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Main duties of the job

Provide a full range of clerical tasks to Healthcare Professionals.

Have a variety of IT skills to be able to use spreadsheets, word processing, e-mails and basic keyboard skills.

To use the patient administration system to book patient appointments.

General office management skills such as filing/management of records and telephone duties.

You may be required to provide administration support for services being provided off site.

To work as part of a team and to carry out tasks set by the Administrator/line manager.

To process incoming and outgoing mail.

The successful candidate will be required to respond to daily queries from internal and external organisations therefore applicants should be excellent communicators with good written skills. In addition it is a necessity that applicants have a good standard of typing and IT skills.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

245-ADM2CHH-09-25

Job locations

Rowan House

Grange Road South

Hyde

SK14 5NU


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Qu

Essential

  • English and Maths, GCSE, CSE, level 1 or A - C or above
  • Typing/IT skills (Email, word processing and file management)
  • Computer Literate

Desirable

  • Knowledge or experience of Data Inputting

Knowledge

Essential

  • Knowledge of Patient Administration Systems (PAS) (EMIS)
  • Knowledge of Microsoft Packages
  • Working experience of general office duties

Experience

Essential

  • Customer Service Skills
  • Excellent Telephone Manner - Answering the phone
  • Previous experience of working with the general public

Desirable

  • Previous experience of working with Health Professionals

Skills and Ability

Essential

  • Effective communication skills with a wide range of people
  • Flexibility to cope with changing needs of the job
  • Eager to learn new skills
  • High degree of Interpersonal skills
Person Specification

Qu

Essential

  • English and Maths, GCSE, CSE, level 1 or A - C or above
  • Typing/IT skills (Email, word processing and file management)
  • Computer Literate

Desirable

  • Knowledge or experience of Data Inputting

Knowledge

Essential

  • Knowledge of Patient Administration Systems (PAS) (EMIS)
  • Knowledge of Microsoft Packages
  • Working experience of general office duties

Experience

Essential

  • Customer Service Skills
  • Excellent Telephone Manner - Answering the phone
  • Previous experience of working with the general public

Desirable

  • Previous experience of working with Health Professionals

Skills and Ability

Essential

  • Effective communication skills with a wide range of people
  • Flexibility to cope with changing needs of the job
  • Eager to learn new skills
  • High degree of Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Rowan House

Grange Road South

Hyde

SK14 5NU


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Rowan House

Grange Road South

Hyde

SK14 5NU


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Business Admin Coordinator

Sue Macfarlane

susan.macfarlane@tgh.nhs.uk

07920251332

Details

Date posted

10 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

245-ADM2CHH-09-25

Job locations

Rowan House

Grange Road South

Hyde

SK14 5NU


Supporting documents

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