Job summary
Job overview Outpatients Reception Supervisor - Band 4 37.5 hours - permanent
***Previous applicants need not apply***
We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service.
The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc Bank holidays. The successful candidate must be able to support the flexibility of the rota.
Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems.
The successful candidate will be required to effectively supervise the Outpatient Reception Team on a daily basis ensuring that an efficient and effective support service is delivered to the Trust seven days a week and to support the Assistant Directorate Manager in the day-to-day operational duties for all outpatient activity.
To assist the Assistant Directorate Manager in planning and circulating the weekly rota for all General Reception areas.
Rota and Health roster experience desirable as this forms a large proportion of this role.
Main duties of the job
Please note the candidate will also need to be flexible to cross cover shifts across the 7-day rota as required.
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Able to build good working relationships and confident dealing with a range of people both internal and external to the organisation.
Also with the ability to prioritise and deliver on time against a background of changing demands whilst maintaining high standards and with accuracy and attention to detail.
Applicants should be excellent communicators; including telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.
Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Good standard of education - GCSE level
- A-C or CSE 1-2 equivalent in English & Maths
- Keyboard and telephony skills
Desirable
Experience
Essential
- Team Leader Experience
- Previous experience in a high-level customer service environment and previous experience administrative experience delivering high volumes of work
- I.T. literate and able to use a range of software
- Previous experience administrative experience delivering high volumes of work
Desirable
- Lorenzo Patient Administration System
- Supervisory Experience
- NHS Background
Skills & Knowledge
Essential
- Ability to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- Knowledge of current legislation in the area of Data Protection Act 2018, GDPR and confidentiality of personal information
- Ability to prioritise and deliver on time against a background of changing demands whilst remaining aware & supportive of other team members' workload and responsibilities and ability to use problem solving skills
- Excellent telephone manner & interpersonal skills/customer service skills
Skills
Essential
- Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
Person Specification
Qualifications
Essential
- Good standard of education - GCSE level
- A-C or CSE 1-2 equivalent in English & Maths
- Keyboard and telephony skills
Desirable
Experience
Essential
- Team Leader Experience
- Previous experience in a high-level customer service environment and previous experience administrative experience delivering high volumes of work
- I.T. literate and able to use a range of software
- Previous experience administrative experience delivering high volumes of work
Desirable
- Lorenzo Patient Administration System
- Supervisory Experience
- NHS Background
Skills & Knowledge
Essential
- Ability to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- Knowledge of current legislation in the area of Data Protection Act 2018, GDPR and confidentiality of personal information
- Ability to prioritise and deliver on time against a background of changing demands whilst remaining aware & supportive of other team members' workload and responsibilities and ability to use problem solving skills
- Excellent telephone manner & interpersonal skills/customer service skills
Skills
Essential
- Strong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
