Job summary
Clinical Support Worker - 30 hours
We are offering an exciting opportunity for a motivated and compassionateClinical Support Worker to join our dedicated Pelvic Health Service team.
In this community-based role, you will support the delivery of high-quality care to patients experiencing continence and pelvic health issues. Based primarily at Hyde Union Street, with additional work across local clinics and patient homes, you will work closely with our experienced nursing and physiotherapy staff.
Key Responsibilities:
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Respond to enquiries from patients and multidisciplinary team (MDT) members
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Monitor patients on treatment plans and provide ongoing support
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Assist qualified staff during and after group sessions, including administrative duties
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Carry out bladder scans for care home residents
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Deliver practical training and guidance on conservative continence management
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Communicate effectively with patients and healthcare professionals via phone, email, and face-to-face
What We're Looking For:
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A proactive, reliable individual passionate about patient care
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Strong verbal and written communication skills
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Flexibility to work across community sites and attend home visits
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A commitment to personal and professional development through training
Main duties of the job
As a key member of the Pelvic Health service, you will support both nursing and physiotherapy specialists in delivering and monitoring treatment plans. Your responsibilities will include responding to patient and multidisciplinary team (MDT) enquiries, on treatment plans, completing administrative tasks for qualified staff during and following group sessions, along with completing bladder scans on residents in care homes. This is a community-based post requiring attendance at multiple trust community sites, and some domicilary visits.
You will engage with patients and healthcare professionals through face-to-face interactions, electronic communications, and telephone calls. A key part of your role will be to provide practical advice and training to patients on conservative continence management. A commitment to personal development and participation in relevant training is essential.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Education and qualifications
Essential
- Good general education with commitment towards further training
- Maths and English GCSE (grade A-C)
- NVQ level 3 in health and social care or equivalent qualification/experience
- Ability to travel around Tameside and Glossop
Knowledge
Essential
- Knowledge of working in the NHS
- Willingness to learn and attend courses as required
- Excellent proven knowledge of computer packages e.g. Microsoft office, email
- Understands the need for continued development to ensure best practise
Desirable
- Knowledge of pelvic health principles from a nursing and therapy perspective.
Experience
Essential
- Experience working or volunteering within a care setting
- Experience working with patients/ the public in a face-to-face role
Desirable
- Experience of working in a community setting
- Experience of working in a relevant area e.g. Pelvic Health/ Continence management, NHS
Skills and abilities
Essential
- Good verbal communication skills with both patients and other colleagues. Including the ability to simplify technical information to increase patient understanding
- Good listening skills and an ability to offer empathy.
- Good written skills i.e. for simple reports/plans
- Accurate with attention to detail
- Must be able to manage time well, be able to prioritise work and have good organisational skills
- Has an understanding of own limitations and when to ask for assistance
- Must be able to work as part of a team and on own initiative within competency and recognise when to ask for help
- Flexible and adaptable to meet the needs of the service
Person Specification
Education and qualifications
Essential
- Good general education with commitment towards further training
- Maths and English GCSE (grade A-C)
- NVQ level 3 in health and social care or equivalent qualification/experience
- Ability to travel around Tameside and Glossop
Knowledge
Essential
- Knowledge of working in the NHS
- Willingness to learn and attend courses as required
- Excellent proven knowledge of computer packages e.g. Microsoft office, email
- Understands the need for continued development to ensure best practise
Desirable
- Knowledge of pelvic health principles from a nursing and therapy perspective.
Experience
Essential
- Experience working or volunteering within a care setting
- Experience working with patients/ the public in a face-to-face role
Desirable
- Experience of working in a community setting
- Experience of working in a relevant area e.g. Pelvic Health/ Continence management, NHS
Skills and abilities
Essential
- Good verbal communication skills with both patients and other colleagues. Including the ability to simplify technical information to increase patient understanding
- Good listening skills and an ability to offer empathy.
- Good written skills i.e. for simple reports/plans
- Accurate with attention to detail
- Must be able to manage time well, be able to prioritise work and have good organisational skills
- Has an understanding of own limitations and when to ask for assistance
- Must be able to work as part of a team and on own initiative within competency and recognise when to ask for help
- Flexible and adaptable to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
