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Tameside and Glossop Integrated Care NHS Foundation Trust

Clerical Officer

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This job is now closed

Job summary

Clerical Officer - Band 2 37.5hours - Permanent Job summary

Clerical Officer -Band 2 - 37.5 hours - Permanent

We are currently looking for an enthusiastic individual to join our Community Administration service. This post will work out of Rowan House Clinic providing full clerical support to the ISCAN teams that are based within the clinics.

Working as part of a team, the post holder will act as the first point of contact for all community service users therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.

Community clinics currently operate between the hours of 9.00am and 5.00pm, Monday to Friday, however the Community Administration service is contracted to work between the hours of 8.00am and 8.00pm, Monday to Saturday.

This post will be working at Rowan House Clinic, Hyde. The hours of work will be 37.5 hours a week working 9:00am to 5:00pm Monday to Friday. The post is a full-time permanent position subject to a successful 6 month probationary period.

Main duties of the job

The designated person will provide full clerical support to the Health Care Professional teams based at Rowan House.

As part of a team, the designated person will be the first point of contact for all community service users.

The post holder will be familiar with a full range of clerical tasks and undertake specific duties. The post holder will be undertaking tasks requiring strict confidentiality.

The main form of communication is via email and telephone. The successful candidate will be required to respond to daily queries from internal and external organisations therefore applicants should be excellent communicators with good written skills. Excellent attention to detail is essential, together with the ability to work to deadlines. In addition it is a necessity that applicants have a good knowledge of Microsoft packages and strong IT skills.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Details

Date posted

06 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

245-ADM2CHH-03-25

Job locations

Rowan House

Grange Road South,

Hyde

SK14 5NU


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Qu

Essential

  • English and Maths, GCSE, CSE, level 1 or A - C or above
  • Typing/IT skills (Email, word processing and file management)
  • Computer Literate

Desirable

  • Knowledge or experience of Data Inputting

Knowledge

Essential

  • Knowledge of Patient Administration Systems (PAS) (EMIS)
  • Knowledge of Microsoft Packages
  • Working experience of general office duties

Experience

Essential

  • Customer Service Skills
  • Excellent Telephone Manner - Answering the phone
  • Previous experience of working with the general public

Desirable

  • Previous experience of working with Health Professionals

Skills and Ability

Essential

  • Effective communication skills with a wide range of people
  • Flexibility to cope with changing needs of the job
  • Eager to learn new skills
  • High degree of Interpersonal skills
Person Specification

Qu

Essential

  • English and Maths, GCSE, CSE, level 1 or A - C or above
  • Typing/IT skills (Email, word processing and file management)
  • Computer Literate

Desirable

  • Knowledge or experience of Data Inputting

Knowledge

Essential

  • Knowledge of Patient Administration Systems (PAS) (EMIS)
  • Knowledge of Microsoft Packages
  • Working experience of general office duties

Experience

Essential

  • Customer Service Skills
  • Excellent Telephone Manner - Answering the phone
  • Previous experience of working with the general public

Desirable

  • Previous experience of working with Health Professionals

Skills and Ability

Essential

  • Effective communication skills with a wide range of people
  • Flexibility to cope with changing needs of the job
  • Eager to learn new skills
  • High degree of Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Rowan House

Grange Road South,

Hyde

SK14 5NU


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Rowan House

Grange Road South,

Hyde

SK14 5NU


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Locality Administrator

Tracie Heyes

tracie.heyes@tgh.nhs.uk

07867340877

Details

Date posted

06 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

245-ADM2CHH-03-25

Job locations

Rowan House

Grange Road South,

Hyde

SK14 5NU


Supporting documents

Privacy notice

Tameside and Glossop Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)