Switchboard Operator/Porter Helpdesk Operator

Job summary

Switchboard Operator/Porter Helpdesk Operator 37.5 Hours- Permanent This role is a fantastic opportunity to join the Switchboard team as a Portering Helpdesk Support Officer. The Facilities team drives services to support the Trust running services such as car parking, portering, domestics, Catering and much more. This is an exciting and challenging role in a dynamic, high paced, friendly and supportive team. You will be working in a fast-paced environment. You will provide good communication skills when dealing with wards, departments and colleagues and maintaining confidentiality at all times including when communicating via Radio.

With this in mind you will have a value base compatible with our work and a passion for improving health and wellbeing outcomes for the population of Tameside. You will be highly organised, motivated, self-disciplined and a real team player.

Main duties of the job

Taking calls from wards and departments to book porters for various jobs including, patient moves, blood samples, ADHOC requests, asset moves and much more.

Logging jobs from all calls.

Using the radio to communicate with the portering staff to carry out required task and the porters reporting back when jobs are completed to assign next job.

Ensuring when relaying tasks over the radio to porters that confidentiality is maintained at all times.

Supporting with taxi call requests.

Cross cover within the switchboard team to ensure seamless communication across the Facilities division.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside General Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside General Hospital

Fountain Street

Ashton-under-Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

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