Job summary
Integrated Urgent Crisis Team - Administration Assistant
Band 2 - 30 hours - Permanent
We are looking for an enthusiastic individual to join the Integrated Urgent Crisis Team. IUCT consist of a Multi Disciplinary team of Therapist, Nurses, Technical Instructors, care support workers and we work in conjunction with social colleagues across all areas of Tameside and Glossop.
You will complete effective and efficient clerical support in respect of all aspects of patient care and departmental routine
Main duties of the job
The post holder will work as an integrated member of the Integrated Urgent Crisis Team based in the community clinic at Crickets Lane, Ashton-Under-Lyne. You will complete effective and efficient clerical support in respect of all aspects of patient care and departmental routine.
About us
Working for your organisation
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
SECTION 1- MAIN RESPONSIBILITIES:
PROFESSIONAL / CLINICAL:The post holder will:
1. Deal with telephone/email enquiries promptly and efficiently as well as other service correspondence letters messages etc.
2. Photocopy/ Scanning relevant IUCT documentation required for effective running of the service.
3. Have experience and knowledge of multiple clinical and social care systems
4. To be able to maintain databases stored on the shared drive including data inputting.
5. Update daily patient holding list.
6. Support multidisciplinary teams
7. Ordering of and auditing of Equipment from Millbrook
8. Ordering clinical equipment and stationary using NHS Supply chain, ABS etc
9. Data inputting, ICE files, weekend plan, Friends and Family tests and adding new patient referrals onto EMIS system.
10. Updating communication board (staffing board).
11. Ensuring generic patient documentation and management document are readily available and replenished
12. Writing/Filing and distribution of various team meeting minutes
13. Assigning clinician to allocated patients on EMIS system.
14. Responsible for collating information provided by management and formulating quarterly newsletter.
15. Scanning and filing patient notes onto EMIS system.
16. Reasonable management request of an administrative nature.
SECTION 2- KNOWLEDGE AND SKILLSProfessional development, clinical governance and educational responsibilities
The post holder will:1. Attend all mandatory training2. Participate in individual performance reviews, identifying appropriate education and training needs
ResponsibilitiesThe post holder will:1. Attend IUCT team meetings as arranged2. Develop an understanding of the trusts complaints procedures and support managment in the investigation of complaints as required3. Assist with data and audit collection
4. When required, work on their own initiative without direct supervision of a line manager
Health & safety responsibilitiesThe post holder will:1. Have a statutory duty of care for their own personal safety and that of others who may be effected by their acts or omissions2. Cooperate with management to enable the trust to meet its own legal duties and to report any circumstances that may compromise the health, safety and welfare of the effective by the trusts undertakings3. Take responsibility for the handling and maintenance of departmental equipment4. Demonstrate the ability to recognise potentially violent and/or aggressive situations and take the appropriate actions
Quality responsibilitiesThe post holder will:1. Act in a professional and responsible manner at all times2. Comply with all appropriate national/Trust standardsSECTION 3- EFFORT AND ENVIRONMENTSection 3- effort and environment Records management & data protection act
The post holder will:1. Have a legal responsibility for all records, including patient health, finance, personal & administrative that they gather or use as part of their work within the trust2. Be aware of the correct management of all the records that they work with
Job description
Job responsibilities
SECTION 1- MAIN RESPONSIBILITIES:
PROFESSIONAL / CLINICAL:The post holder will:
1. Deal with telephone/email enquiries promptly and efficiently as well as other service correspondence letters messages etc.
2. Photocopy/ Scanning relevant IUCT documentation required for effective running of the service.
3. Have experience and knowledge of multiple clinical and social care systems
4. To be able to maintain databases stored on the shared drive including data inputting.
5. Update daily patient holding list.
6. Support multidisciplinary teams
7. Ordering of and auditing of Equipment from Millbrook
8. Ordering clinical equipment and stationary using NHS Supply chain, ABS etc
9. Data inputting, ICE files, weekend plan, Friends and Family tests and adding new patient referrals onto EMIS system.
10. Updating communication board (staffing board).
11. Ensuring generic patient documentation and management document are readily available and replenished
12. Writing/Filing and distribution of various team meeting minutes
13. Assigning clinician to allocated patients on EMIS system.
14. Responsible for collating information provided by management and formulating quarterly newsletter.
15. Scanning and filing patient notes onto EMIS system.
16. Reasonable management request of an administrative nature.
SECTION 2- KNOWLEDGE AND SKILLSProfessional development, clinical governance and educational responsibilities
The post holder will:1. Attend all mandatory training2. Participate in individual performance reviews, identifying appropriate education and training needs
ResponsibilitiesThe post holder will:1. Attend IUCT team meetings as arranged2. Develop an understanding of the trusts complaints procedures and support managment in the investigation of complaints as required3. Assist with data and audit collection
4. When required, work on their own initiative without direct supervision of a line manager
Health & safety responsibilitiesThe post holder will:1. Have a statutory duty of care for their own personal safety and that of others who may be effected by their acts or omissions2. Cooperate with management to enable the trust to meet its own legal duties and to report any circumstances that may compromise the health, safety and welfare of the effective by the trusts undertakings3. Take responsibility for the handling and maintenance of departmental equipment4. Demonstrate the ability to recognise potentially violent and/or aggressive situations and take the appropriate actions
Quality responsibilitiesThe post holder will:1. Act in a professional and responsible manner at all times2. Comply with all appropriate national/Trust standardsSECTION 3- EFFORT AND ENVIRONMENTSection 3- effort and environment Records management & data protection act
The post holder will:1. Have a legal responsibility for all records, including patient health, finance, personal & administrative that they gather or use as part of their work within the trust2. Be aware of the correct management of all the records that they work with
Person Specification
Education and Qualifications
Essential
- English and Maths, GCSE, CSE, level 2 or A-C or above or relevant experience with an administration role
Desirable
Experience
Essential
- Word processing (Microsoft word)
- Managing Databases (Microsoft excel)
- Data inputting
- Taking and producing meeting minutes
- Filing including electronic filing.
Desirable
- Working within a MDT
- Experience of using clinical systems
Skills and Knowledge
Essential
- Excellent written and verbal communication skills
- Organizational skills
- Able to work within a team
- Able to work independent
- Knowledge of confidentiality, data protection and GDPR
Person Specification
Education and Qualifications
Essential
- English and Maths, GCSE, CSE, level 2 or A-C or above or relevant experience with an administration role
Desirable
Experience
Essential
- Word processing (Microsoft word)
- Managing Databases (Microsoft excel)
- Data inputting
- Taking and producing meeting minutes
- Filing including electronic filing.
Desirable
- Working within a MDT
- Experience of using clinical systems
Skills and Knowledge
Essential
- Excellent written and verbal communication skills
- Organizational skills
- Able to work within a team
- Able to work independent
- Knowledge of confidentiality, data protection and GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
