Tameside and Glossop Integrated Care NHS Foundation Trust

Clerical Officer

Information:

This job is now closed

Job summary

Clerical Officer -Hyde Permanent 37.5 hours a week

We are currently looking for an enthusiastic individual to join our Community Administration service. This post will work within a locality providing full clerical support to Health Care Professional teams that are based within the community clinics.

Working as part of a team, the post holder will act as the first point of contact for all community serviceusers therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks. Community clinics currently operate between the hours of 8.00am and 5.00pm, Monday to Friday, however the Community Administration service is contracted to work between the hours of 8.00am and 8.00pm, Monday to Saturday.

This post will be working within the Hyde Locality covering Union Street Clinic, Hattersley Clinic, and supporting Selbourne House. The hours of work for this post will be 8.30am to 16.30pm, 9.00am to 17.00pm Monday to Friday on a shift pattern rotational basis.

Main duties of the job

This job description is issued as a guideline to help you understand the duties you will be initially expected to undertake. It may be changed from time to time to meet new working requirements after discussion between you and your manager.

Along with the designated tasks the successful candidate will acquire an understanding of the duties and responsibilities of colleagues to become an active and proficient member of staff.

The designated person will provide full clerical support to the Health Care Professional teams based in community settings.

As part of a team, the designated person will be the first point of contact for all community service users.

The post holder will be familiar with a full range of clerical tasks and undertake specific duties. The post holder will be undertaking tasks requiring strict confidentiality.

The post holder may be required to work from any community healthcare base according to the needs of the service.

The service operates between the hours of 8am to 8pm using a rota system.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Details

Date posted

25 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

245-ADM2CHH-09-24

Job locations

Union Street Clinic

Union Street

Hyde

SK14 1NX


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education & Qualifications

Essential

  • English and Maths, G.C.S.E, CSE, level 1 or A-C or above
  • IT Skills in Microsoft Word and Excel

Knowledge

Essential

  • Knowledge of Patient Administration Systems (PAS) i.e. EMIS
  • Knowledge of Microsoft Packages

Desirable

  • General Office duties

Experience

Essential

  • Working experience of general office duties
  • Reception duties
  • Computer literate
  • Customer service skills
  • Excellent telephone manner

Desirable

  • Previous experience of working with the general public
  • Car Driver or ability to travel between clinic sites

Skills & Abilities

Essential

  • Excellent typing/IT skills (email, word processing & data inputting)
  • Good communication skills - written & verbal
  • Excellent telephony skills
  • Flexibility to cope with the changing needs of the job
  • Eager to learn new skills

Desirable

  • NVQ Customer Care or equivalent
Person Specification

Education & Qualifications

Essential

  • English and Maths, G.C.S.E, CSE, level 1 or A-C or above
  • IT Skills in Microsoft Word and Excel

Knowledge

Essential

  • Knowledge of Patient Administration Systems (PAS) i.e. EMIS
  • Knowledge of Microsoft Packages

Desirable

  • General Office duties

Experience

Essential

  • Working experience of general office duties
  • Reception duties
  • Computer literate
  • Customer service skills
  • Excellent telephone manner

Desirable

  • Previous experience of working with the general public
  • Car Driver or ability to travel between clinic sites

Skills & Abilities

Essential

  • Excellent typing/IT skills (email, word processing & data inputting)
  • Good communication skills - written & verbal
  • Excellent telephony skills
  • Flexibility to cope with the changing needs of the job
  • Eager to learn new skills

Desirable

  • NVQ Customer Care or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Union Street Clinic

Union Street

Hyde

SK14 1NX


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Union Street Clinic

Union Street

Hyde

SK14 1NX


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Locality Administrator

Michelle Fernley

michelle.fernley@tgh.nhs.uk

07730619298

Details

Date posted

25 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

245-ADM2CHH-09-24

Job locations

Union Street Clinic

Union Street

Hyde

SK14 1NX


Supporting documents

Privacy notice

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