Tameside and Glossop Integrated Care NHS Foundation Trust

Clinic Administrator

Information:

This job is now closed

Job summary

Band 3 Clinic Administrator

37.5 hours - Permanent

We are currently looking for an enthusiastic individual to join our Community Administration service. This post will work within a locality providing full clerical support to Health Care Professional teams that are based within the community clinics. As part of the Clinic Administrator role, you will be required to directly line manage a team of Clerical Officers across multiple sites within the locality.

Community clinics currently operate between the hours of 8.00am and 5.00pm, Monday to Friday, however the Administration service is contracted to work between the hours of 8.00am and 8.00pm, Monday to Saturday.

As a Clinic Administrator, you will be responsible for staff management and development and this will include managing 5 members of staff across three community clinic sites in the Hyde Locality therefore line management experience is essential. The hours of work at present will be 37.5 hours per week working a shift pattern of (8.30 - 16.30) or (9.00 - 17.00), Monday to Friday.

Main duties of the job

The post holder will be familiar with a full range of clerical/secretarial tasks and be able to undertake specific duties when necessary, whether this is front facing in clinic reception or back office administration. The post holder will be expected to use the inpatient data system package to book patient appointments and ensure service users are given appropriate information and direction in relation to the services provided.

You will be responsible for the reporting of maintenance issues within the community sites to ensure the facilities are fit for purpose and you will support the Locality Administrator in the smooth running of the services provided by the Community Healthcare setting. You will be expected to undertake duties delegated by management using your own initiative and work without supervision.

Being a car owner/driver is desirable to the role as the successful candidate will be expected to work from all three community clinic sites within the Hyde Locality.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Safety
  • Care
  • Respect
  • Communication
  • Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Details

Date posted

12 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro rata per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

245-ADM3CHH-08-24

Job locations

Hyde Locality

Union Street

Hyde

SK14 1NX


Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education and Qualifications

Essential

  • IT Skills in Microsoft, word and excel and email
  • English and Maths GCSE, CSE, Level 1 or A-C or above
  • Car driver/ability to travel

Desirable

  • NVQ Qualification in L 1 or 2 in Business Administration/Customer Care/Team Leading or equivalent.
  • Powerpoint

Knowledge

Essential

  • Knowledge of Patient Administration Systems
  • Knowledge of Microsoft Packages
  • General office duties

Experience

Essential

  • Previous supervisory experience/Line management
  • Working experience of general office duties.
  • Previous experience of working with the general public
  • Customer Service Skillls

Skills & Abilities.

Essential

  • Typing/IT skills (email, word processing & file management. Knowledge of Microsoft packages
  • Excellent communication skills
  • Excellent telephone skills
  • Flexibility to change with the changing needs of the job.
  • Excellent Organisation Skills
  • Ability to work with minimal supervision and make judgements

Desirable

  • NVQ Customer Care or Equivalent.
Person Specification

Education and Qualifications

Essential

  • IT Skills in Microsoft, word and excel and email
  • English and Maths GCSE, CSE, Level 1 or A-C or above
  • Car driver/ability to travel

Desirable

  • NVQ Qualification in L 1 or 2 in Business Administration/Customer Care/Team Leading or equivalent.
  • Powerpoint

Knowledge

Essential

  • Knowledge of Patient Administration Systems
  • Knowledge of Microsoft Packages
  • General office duties

Experience

Essential

  • Previous supervisory experience/Line management
  • Working experience of general office duties.
  • Previous experience of working with the general public
  • Customer Service Skillls

Skills & Abilities.

Essential

  • Typing/IT skills (email, word processing & file management. Knowledge of Microsoft packages
  • Excellent communication skills
  • Excellent telephone skills
  • Flexibility to change with the changing needs of the job.
  • Excellent Organisation Skills
  • Ability to work with minimal supervision and make judgements

Desirable

  • NVQ Customer Care or Equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Hyde Locality

Union Street

Hyde

SK14 1NX


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Hyde Locality

Union Street

Hyde

SK14 1NX


Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Locality Administrator

Michelle Fernley

michelle.fernley@tgh.nhs.uk

07730619298

Details

Date posted

12 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Pro rata per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

245-ADM3CHH-08-24

Job locations

Hyde Locality

Union Street

Hyde

SK14 1NX


Supporting documents

Privacy notice

Tameside and Glossop Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)