Job summary
Central Booking Office Supervisor - Band 4 - 37.5 hours - Permanent
The post holder will support the Central Booking Office Manager in the day-to-day operational management of the Central Booking Team.The post holder will ensure safe, efficient and effective processes within the Central Booking Team.The post holder will be responsible for the day-to-day supervision of the staff and the service, and will also be responsible for the delivery of training for the Central Booking administration staff, ensuring that all staff are proficient in the application of the Trust Policies and the use of IT systems which support the delivery service and care.
Main duties of the job
We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Booking and Scheduling Service for the Trust.
The post is 37.5 hours per week, Supervisor in the Central Booking Team.
In order to meet the current needs of the service the hours of the post will be:9am to 5pm Mon, Wed and Thurs, 9am to 6pm Tues9am to 4pm on Fri
Please note the candidate will also need to be flexible to cross cover shifts across the rota if required.
The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work. Able to build good working relationships and confident dealing with a range of people both internal and external to the organisation.
Also with the ability to prioritise and deliver on time against a background of changing demands whilst maintaining high standards and with accuracy and attention to detail.
Applicants should be excellent communicators; including telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.
Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Job description
Job responsibilities
- To assist the Central Booking Office Manager to provide effective support to the Central Booking Team ensuring the delivery of a responsive, safe and efficient service and deputise for Central Booking Office Manager as required To supervise the Central Booking team ensuring day to day allocation of workload identifying and prioritising activities in order to meet deadlines To monitor staff performance and productivity, providing motivation and support to staff as required, to ensure individual, departmental and Trust targets are met, including KPIs
- Please refer to the Job Description for more details of the requirements associated with role
Job description
Job responsibilities
- To assist the Central Booking Office Manager to provide effective support to the Central Booking Team ensuring the delivery of a responsive, safe and efficient service and deputise for Central Booking Office Manager as required To supervise the Central Booking team ensuring day to day allocation of workload identifying and prioritising activities in order to meet deadlines To monitor staff performance and productivity, providing motivation and support to staff as required, to ensure individual, departmental and Trust targets are met, including KPIs
- Please refer to the Job Description for more details of the requirements associated with role
Person Specification
Skills
Essential
- oDemonstrate understanding of the functions relating to Central Booking Office and information management.
- oStrong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
- oAbility to use problem-solving skills
- oAbility to prioritise and deliver on time against a background of changing demands
- oAbility to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- oI.T. literate and able to use a range of software
Desirable
- Experience of working with: PAS (Lorenzo)- ERS(e-ferral)
Experience and Knowledge
Essential
- Organising of tasks and initiatives
- Awareness of matters relating to patient confidentiality and discretion e.g. Data Protection
- Awareness of risk identification and reporting
- Proven experience of working with admin staff to assist with the implementation of change and service improvement
- Extensive knowledge of a Patient Administration System, previous waiting list management experience and working with excel and patient tracking lists Previous experience of booking and scheduling appointments
- Good understanding of current 18 week and suspected cancer performance targets
- Evidence of problem solving
- Experience working in an acute hospital setting and experience of dealing with members of the public
- Sound knowledge-base of the Trust values and principles
- Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
- Knowledge of current legislation in the area of Data Protection Act 2018 and GDPR and confidentiality of personal information
Desirable
- Detailed understanding of current NHS performance targets
- Previous supervisory experience
- Call centre experience
- Evidence of supporting change/ implementation of change
- Knowledge of Caldicott Guidelines
Qualification
Essential
- Good standard of education - GCSE level A-C or CSE 1-2 equivalent in English & Maths or equivalent qualifications or experience
- Keyboard and telephony skills
Desirable
- Supervisory qualification or equivalent experience
Person Specification
Skills
Essential
- oDemonstrate understanding of the functions relating to Central Booking Office and information management.
- oStrong oral and written communication skills with the ability to communicate effectively, demonstrating sensitivity to a range of people within the organisation
- oAbility to use problem-solving skills
- oAbility to prioritise and deliver on time against a background of changing demands
- oAbility to work under pressure and maintain high standards, Accurate and ability to pay attention to detail
- oI.T. literate and able to use a range of software
Desirable
- Experience of working with: PAS (Lorenzo)- ERS(e-ferral)
Experience and Knowledge
Essential
- Organising of tasks and initiatives
- Awareness of matters relating to patient confidentiality and discretion e.g. Data Protection
- Awareness of risk identification and reporting
- Proven experience of working with admin staff to assist with the implementation of change and service improvement
- Extensive knowledge of a Patient Administration System, previous waiting list management experience and working with excel and patient tracking lists Previous experience of booking and scheduling appointments
- Good understanding of current 18 week and suspected cancer performance targets
- Evidence of problem solving
- Experience working in an acute hospital setting and experience of dealing with members of the public
- Sound knowledge-base of the Trust values and principles
- Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
- Knowledge of current legislation in the area of Data Protection Act 2018 and GDPR and confidentiality of personal information
Desirable
- Detailed understanding of current NHS performance targets
- Previous supervisory experience
- Call centre experience
- Evidence of supporting change/ implementation of change
- Knowledge of Caldicott Guidelines
Qualification
Essential
- Good standard of education - GCSE level A-C or CSE 1-2 equivalent in English & Maths or equivalent qualifications or experience
- Keyboard and telephony skills
Desirable
- Supervisory qualification or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
