Job summary
ISCAN Quality Support Care Coordinator- Band 4 Fixed Term Contract- 12 Months until August 2025 37.5 hours per week
The post-holder will have a pivotal contribution to make in supporting the quality of every part of the ISCAN team. The Quality Support Officer is responsible for a wide range of quality support and administrative functions including data management and tracking of all Educational Health care plans (EHCP's). The collection, collation, input and quality check of data into health systems is a critical element.
Having the oversight of the teams data, working with the supervisor to ensure it is up to date and reports are completed for the SEND strategic forums is a core requirement of the role. Accuracy and timeliness of data inputting, is therefore essential as well as competence with business systems and software packages.
Main duties of the job
Other elements of the role include support to create and manage resources, liaison with Children, Young People and their Families, and a wide range of external and internal stakeholders.
To carry out this role effectively, the role holder will expect to be based predominately with members of the ISCAN team but will need to work alongside the Community paediatric team in order to facilitate effective co-working.
This is a demanding role requiring high levels of administrative skills and communication skills and the ability to work proactively as part of a team,initiating systems and identifying system improvements.
The role also requires some degree of patient and stakeholderfacing, requiring high levels of inter-personal skills and personalconfidence.
Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, highly complex and confidential information.The role requires the post-holder to often work alone in the office so will be frequently taking calls from different stakeholders. This requires a capacity to communicate, manage sensitive, confidential information safely and know when and how to liaise with clinical colleagues andthereafter.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
To provide a quality, comprehensive high level administrative and clerical support to the ISCAN/Community paediatric team.
To develop a good understanding of the importance of clinical and performance review requirements of the ISCAN/SEND Trust information systems.To set up and maintain efficient office support systems, ensuring that ISCAN/SEND materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time.
To input and quality check data in the Trust information systems.
To prepare and summarise data in preparation for standardised reports.
To support, the development, of publicity and other materials for parents and stakeholders.
To provide the team with Expertise and support in the trust information systems
To manage, telephone and personal contact, from patients and carers, other staff members and external persons with intelligence, foresight and sensitivity, strongly respecting the needs for confidentiality.
To be responsible for sourcing, ordering and managing a range of clinical support and office supportresources.
To support, the adherence, of local, administrative and human resource procedures to enable the team to function effectively.
To support any ad hoc administration tasks required by all teams within the Childrens and Young peoples team
Communications
Communicates, highly sensitive and confidential information with a wide range of multi-professional, inter-agency personnel including residents and members of the public
Arrange appointments for patients, using EMIS, Clinical diary management and set up reminders
Monitor Cancellation, DNA and rearranged appointment data
Implement improvement pathways for clinic bookings
Sort distribute and where appropriate deal with correspondence and messages, both verbal and written to a high quality standard.
Job description
Job responsibilities
To provide a quality, comprehensive high level administrative and clerical support to the ISCAN/Community paediatric team.
To develop a good understanding of the importance of clinical and performance review requirements of the ISCAN/SEND Trust information systems.To set up and maintain efficient office support systems, ensuring that ISCAN/SEND materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time.
To input and quality check data in the Trust information systems.
To prepare and summarise data in preparation for standardised reports.
To support, the development, of publicity and other materials for parents and stakeholders.
To provide the team with Expertise and support in the trust information systems
To manage, telephone and personal contact, from patients and carers, other staff members and external persons with intelligence, foresight and sensitivity, strongly respecting the needs for confidentiality.
To be responsible for sourcing, ordering and managing a range of clinical support and office supportresources.
To support, the adherence, of local, administrative and human resource procedures to enable the team to function effectively.
To support any ad hoc administration tasks required by all teams within the Childrens and Young peoples team
Communications
Communicates, highly sensitive and confidential information with a wide range of multi-professional, inter-agency personnel including residents and members of the public
Arrange appointments for patients, using EMIS, Clinical diary management and set up reminders
Monitor Cancellation, DNA and rearranged appointment data
Implement improvement pathways for clinic bookings
Sort distribute and where appropriate deal with correspondence and messages, both verbal and written to a high quality standard.
Person Specification
Qualifications and Training
Essential
- NVQ Level 3 or equivalent Maths and English GCSE
- Evidence of continuous professional development
- ECDL and/ or advanced keyboard keys
Desirable
- Shorthand qualification
- Recognised secretarial qualification or equivalent admin/clerical experience
Experiance
Essential
- Working in an office environment proficient in Word, Excel databases systems
- Ability to navigate the internet
- Ability to use e-mail systems
- Ability to have sensitive communication with service users.
- Clinical data inputting
- Experience of power point /publisher Create tables and graphs to illustrate data
Desirable
- Some understanding of the SEND programme
- Previous Children's Services knowledge
Skills & Abilities
Essential
- Report writing skills
- Accurate keyboard skills and pays attention to detail.
- Excellent written and verbal communication skills with the ability to demonstrate fluency, clarity and effectiveness.
- Time management skills and to prioritise effectively to meet timescales.
- Confidentiality and sensitivity to issues involved with SEND.
- Ability to problem solve
- Ability to prioritise and meet deadlines and manage a challenging workload with minimum supervision.
- Be able to work on own initiative. Excellent team working skills.
- Ability to deal with highly confidential client/staff information.
- Calm manner and a positive, supportive approach.
- Willing to learn and develop in a changing environment.
Work Related Circumstances
Essential
- Ability to work from various locations including home
Person Specification
Qualifications and Training
Essential
- NVQ Level 3 or equivalent Maths and English GCSE
- Evidence of continuous professional development
- ECDL and/ or advanced keyboard keys
Desirable
- Shorthand qualification
- Recognised secretarial qualification or equivalent admin/clerical experience
Experiance
Essential
- Working in an office environment proficient in Word, Excel databases systems
- Ability to navigate the internet
- Ability to use e-mail systems
- Ability to have sensitive communication with service users.
- Clinical data inputting
- Experience of power point /publisher Create tables and graphs to illustrate data
Desirable
- Some understanding of the SEND programme
- Previous Children's Services knowledge
Skills & Abilities
Essential
- Report writing skills
- Accurate keyboard skills and pays attention to detail.
- Excellent written and verbal communication skills with the ability to demonstrate fluency, clarity and effectiveness.
- Time management skills and to prioritise effectively to meet timescales.
- Confidentiality and sensitivity to issues involved with SEND.
- Ability to problem solve
- Ability to prioritise and meet deadlines and manage a challenging workload with minimum supervision.
- Be able to work on own initiative. Excellent team working skills.
- Ability to deal with highly confidential client/staff information.
- Calm manner and a positive, supportive approach.
- Willing to learn and develop in a changing environment.
Work Related Circumstances
Essential
- Ability to work from various locations including home
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
