Deputy Chief Operating Officer

Job description

Job responsibilities

1. Strategic Management

1.1 Interpret relevant national health service policies and strategies, synthesising and applying these to operational delivery in the Trust, which will include setting standards and goals for others.

1.2 Contribute to and participate in the development and promotion of the Trusts vision, aims and strategic objectives providing advice and information to the Chief Operating Officer and wider Executive and Non-Executive Team on operational issues and mitigating actions.

1.3 To lead in the development, implementation and delivery of Trust-wide operational service standards, ensuring a focus is maintained on best practice.

1.4 To take the overall lead in the development, implementation and delivery of the Trusts access management, ensuring full compliance with national standards.

1.5 To lead on the proposal, development, introduction and maintenance of operational policies, practices and procedures across the whole Trust, translated from the Trusts strategic objectives.

1.6 To Deputise for the Chief Operating Officer and represent the Trust at key corporate and external national, regional and local meetings, as well as taking overall lead on a number of health economy project groups at local level and across complex organisational partnerships.

1.7 To deputise for the Chief Operating Officer at the Executive Team and Board of Directors as applicable, presenting highly complex and multifactorial business cases and other papers as appropriate such that decisions to invest, disinvest and withdraw from services may be a consequence.

2.1 To be accountable and responsible for the consistent provision of high quality operational services at a corporate level, provided by the Trust which are delivered within acute and community settings, ensuring achievement of all performance standards throughout.

2.2 To oversee and to provide advice, support and guidance to Divisional Directors within the Trust in the operational delivery of all performance standards and targets, driving improvement to enhance patient experience and Trusts long term reputation.

2.3 Improve the operational efficiency of the Trust services, benchmarking utilisation and productivity with peer groups to achieve upper quartile performance.

2.4 Provide leadership, direction and support to Divisional Directors in the identification and delivery of CIP and QUIPP schemes across the whole business planning cycle.

2.5 Provide direct management, leadership, and support for operational services including site management services and arrangements.

2.6 Lead the analysis and interpretation of detailed and complex information, identifying discrepancies and variations making judgments and developing plans that impact across the health community and support the delivery of healthcare to the local population served.

2.7 Develop, implement and manage the overall Trust operational plans, including bank holiday planning, winter resilience planning and business continuity plans.

2.8 The post holder will ensure the Trust delivers full compliance with Emergency Planning, Resilience & Response (EPRR) standards. The post holder will chair the Trusts Emergency Preparedness Group (EPG) on behalf of the Chief Operating Officer.

2.9 Support the process of recruitment of posts; undertake sickness / absence and other HR processes such as grievances and capability hearings which may lead to dismissal. In doing so, ensure application of the Trusts policies and procedures and protect the Trust from employment tribunal claims. To attend selection interviews for senior posts in the Trust and lead as Deputy Chief Operating Officer on end stage grievances and disciplinary procedures

• Provide leadership, direction and support to Divisional Directors in the identification and delivery of CIP/TEP schemes over the full business planning cycle
• To be a senior member of the Senior Operational Team, overseeing the development and delivery of cost improvement programme, the strategic transformation projects and progress of agreed business cases, escalating and agreeing actions were performance does not meet required position

• To manage delegated staff and non-staff budgets, on behalf of the Chief Operating Officer
• To initiate and assist in the procurement procedures for capital equipment and supplies
• To be responsible for the development and presentation of business cases which may result in significant investments (£m+) from both a revenue and capital perspective

5.1 To provide high quality leadership to the development of the strategic workforce planning taking into account operational needs from business planning programme

5.2 Provide strong leadership and support to teams accountable to the post holder, in particular in the absence of the Chief Operating Officer.

5.3 To promote a culture of innovation, flexibility, responsiveness and high performance within the teams.

5.4 To progress the integration of objectives across the Divisions including coordination of cross-function projects where designated by the Trusts business plans e.g. outpatient redesign programme.

5.5 To be responsible for annual performance review, production of PDPs, talent mapping and general development of staff accountable to the post holder.

5.6 To ensure effective communication channels exist across Divisions and within the co-ordinated teams.

5.7 To operate independently and interpret and translate organisational priorities into own work schedule.

6.1 Take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF / appraisal, supervision, action learning and by maintaining a professional / personal portfolio of learning.

6.2 Act as an expert specialist resource, providing support, guidance and knowledge across the Trust and externally, utilising evidence based theory and practical experience gained.

6.3 To agree and review personal development objectives annually with the Chief Operating Officer.

Person Specification

Qualifications

Essential

• Degree or equivalent
• Master level degree or equivalent knowledge and competency in management
• Qualification in leadership or management or equivalent experience

Desirable

• Evidence of professional and personal development within the last two years
• Degree level qualification in Health related discipline

Experience

Essential

• Significant experience (at least 5 years) at a Senior Manager level or above within the NHS
• Significant experience in operations and performance management in an acute, mental health or community NHS Trust at a senior management level
• Demonstrate evidence of sound financial/staff management.
• Evidence of effectively managing complex change.
• In depth knowledge of operational standards and particularly in relation to delivering Referral to Treatment Targets and Cancer Access Times.
• Evidence of a detailed understanding of non- elective patient flow within and external to the hospital.
• Record of successfully delivering improvement objectives and finding innovative solutions to problems.
• Experience and evidence of working in partnership with NHS organisations at all levels to deliver change and service improvement.
• An in-depth understanding of N.H.S. strategy and policy agendas.
• Understands the NHS and its clinical environment.

Desirable

• Experience of interpretation of national policy, leading to local policy development and implementation
• Experience of contracting management, procedures and delivery within a provider

Knowledge

Essential

• Political astuteness.
• Ability to shape the future and engage staff in this.
• A proven ability to obtain and consistently achieve results and targets.
• Excellent customer care skills
• Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff.
• Highly developed oral and written communication skills including report writing and presentation skills.
• Effective and strategic influencing/negotiations skills at all levels in the organisation
• Accurate and advanced analytical skills using both statistical information and intelligence to inform decision-making.
• Ability to generate ideas and put them into practice.
• Excellent project management skills.
• Ability to assemble, interpret and present information to a wider audience.
• Ability to prioritise and deliver on time against a background of changing demands.
• IT literate and able to use a range of software.
• Capacity to build and develop teams and maintain good structured working relationships.
• Holding to account others to ensure that they deliver to their targets and deal effectively with poor performance.

Desirable

• Detailed knowledge and skills in the operational management of acute hospital services.
• Knowledge of Board governance arrangements and corporate procedures, gained from experience of working at a senior level in an NHS corporate environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Tameside and Glossop Integrated Care NHS Foundation Trust

Address

Tameside & Glossop Integrated Care NHS Foundation Trust

Ashton under Lyne

OL6 9RW

Employer's website

https://www.tamesidehospital.nhs.uk/ (Opens in a new tab)