Job summary
Service Development Practitioner Band 8a
The post holder will lead service improvement and productivity projects & programmes from inception to conclusion, delivering real improvements in patient safety, patient experience, clinical effectiveness and productivity.
A key responsibility of the role will be to drive improvement & innovation work by challenging current clinical practice and by working teams to identify opportunities for better quality of service while delivering greater productivity. The post holder will be required to use a number of recognised quality improvement approaches.
The post holder will encourage innovation and an appetite for change amongst staff, leading by example by constantly challenging current practice and identifying opportunities for change from previous experiences and good [practice from elsewhere.
The role will support the operational teams in community settings, focusing on a whole system, integrated approach to patient care, whilst facilitating cultural and behavioural changes.
Main duties of the job
- To support the development and implementation of new models of care across the health (Acute & Community) and social care system to support the specific transformation programmes and projects aligned to the delivery of local strategic plans.
- To lead change projects that support the organisation in achieving its performance through implementing a range of improvement methodologies in line with the Trust's service/business objectives in order to promote sustainable change.
- To provide expert leadership and service re-design, enabling the development of improvement initiatives that will lead to improved efficiency and deliver quality care to patients and service users.
- Develop medium/long term service improvement objectives which are driven by local and national priorities, patient care, patient experience, and robust information, evidence of capacity and demand analysis and clinical governance requirements.
- Lead and manage improvement initiatives from their inception to successful implementation. This will include the formulation of project plans and reporting structures, agreeing improvement methodologies and the monitoring of progress against agreed milestones and outcomes.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
- Engage relevant clinical and non-clinical stakeholders in developing an environment and culture which is focused on improving the quality of services to patients and service users.
- Support clinical teams in the process of change, encouraging effective team working.
- Constructively challenge the current design of services in order to develop robust plans for service improvements.
- Act as a catalyst for change, ensuring that solutions and outcomes are based upon recognised best practice and innovation.
- Develop opportunities for improvements that maximise the involvement of all staff and services across the Trust.
- Ensure service improvement goals impact positivity on services and facilities through working with patients, service users and their representatives.
- Communicate effectively with senior managers and clinicians demonstrating excellent negotiation and persuasive skills.
- Communicate highly complex, sensitive and contentious information through formal reports, presentations and meetings both internal and external to the organisation, including those at Executive Director Level.
- Identify areas of poor performance and work in partnership with clinical and managerial teams to disseminate good practice.
Job description
Job responsibilities
- Engage relevant clinical and non-clinical stakeholders in developing an environment and culture which is focused on improving the quality of services to patients and service users.
- Support clinical teams in the process of change, encouraging effective team working.
- Constructively challenge the current design of services in order to develop robust plans for service improvements.
- Act as a catalyst for change, ensuring that solutions and outcomes are based upon recognised best practice and innovation.
- Develop opportunities for improvements that maximise the involvement of all staff and services across the Trust.
- Ensure service improvement goals impact positivity on services and facilities through working with patients, service users and their representatives.
- Communicate effectively with senior managers and clinicians demonstrating excellent negotiation and persuasive skills.
- Communicate highly complex, sensitive and contentious information through formal reports, presentations and meetings both internal and external to the organisation, including those at Executive Director Level.
- Identify areas of poor performance and work in partnership with clinical and managerial teams to disseminate good practice.
Person Specification
Qualifications
Essential
- oEducated to Masters Level or equivalent knowledge and competency
- oRegistered Nurse or Allied Health Professional - current registration
- oEvidence of recent and on-going learning.
Desirable
- oRecent service improvement/change management training.
Experience & Knowledge
Essential
- oSpecific experience of facilitating and managing change within and across healthcare organisations.
- oDemonstrable evidence of previous experience of culture and behavioural change management.
- oSenior management experience within a health or social care environment
- oExperience and evidence of working in partnership with N.H.S organisations at all levels to deliver change and service improvement.
- oUnderstands the N.H.S and its clinical environment.
- oRecord of successfully delivering improvement objectives and finding innovative solutions to problems.
- oDemonstrates the capacity to quickly develop productive relationships.
Desirable
- oPerformance management experience at a senior managerial level.
- oKnowledge of NHS governance agenda.
Skills
Essential
- oHighly developed oral and written communication skills including report writing and presentation skills.
- oExcellent project management skills.
- oWell-developed influencing/negotiations skills.
- oAccurate and advanced analytical skills using both statistical information and intelligence to inform decision-making.
- oAbility to generate ideas and put them into practice
- oAbility to assemble, interpret and present information to a wider audience
- oAbility to prioritise and deliver on time against a background of changing demands
Person Specification
Qualifications
Essential
- oEducated to Masters Level or equivalent knowledge and competency
- oRegistered Nurse or Allied Health Professional - current registration
- oEvidence of recent and on-going learning.
Desirable
- oRecent service improvement/change management training.
Experience & Knowledge
Essential
- oSpecific experience of facilitating and managing change within and across healthcare organisations.
- oDemonstrable evidence of previous experience of culture and behavioural change management.
- oSenior management experience within a health or social care environment
- oExperience and evidence of working in partnership with N.H.S organisations at all levels to deliver change and service improvement.
- oUnderstands the N.H.S and its clinical environment.
- oRecord of successfully delivering improvement objectives and finding innovative solutions to problems.
- oDemonstrates the capacity to quickly develop productive relationships.
Desirable
- oPerformance management experience at a senior managerial level.
- oKnowledge of NHS governance agenda.
Skills
Essential
- oHighly developed oral and written communication skills including report writing and presentation skills.
- oExcellent project management skills.
- oWell-developed influencing/negotiations skills.
- oAccurate and advanced analytical skills using both statistical information and intelligence to inform decision-making.
- oAbility to generate ideas and put them into practice
- oAbility to assemble, interpret and present information to a wider audience
- oAbility to prioritise and deliver on time against a background of changing demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
