Job summary
Care Coordinator role Band 3 - 25 Hours per week, Permanent
We are looking for a Care Coordinator to join our team in patient flow, working on a medical ward. The successful candidate will have a determination and a keen ability to help our patients and staff to maintain the adequate flow of patients to enable our patient to be treated and discharged in a timely manner.
You will liaise with the medical and nursing teams to facilitate safe and appropriate patient discharges.
Working alongside the nursing team you will assist in patient referrals, assessments, and taking admissions from the emergency department and internal departments, you will also undertake minimal patient audits.
This role will involve working alongside IUCT and the discharge team to facilitate discharges and maintain patient safety.
If you would like to be considered please apply now as we expect this to be a popular role.
Main duties of the job
The post holder acts as the first point of contact for all forms of communication for the Nurse in Charge of the ward and their team.
Ensures all discharge/care plans are current and up to date working with the named nurse and MDTs
To provide clerical/ and general support to the ward/departmental team.
Generally assisting in a non-nursing capacity as directed by the nurse in charge i.e. assist as need be with meals and patients beverages as required.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
SECTION 1 - MAIN RESPONSIBILITIES:
- Preparation patients rooms for arriving patients
- Introduce the patient/relatives and escort them around the ward environment.
- Answering telephone and dealing with all enquiries/requests liaising with members of the MDT
- Participate in daily Boardrounds and provide data on EIS
- Ensure all new admission are referd to the discharge team at the ealrist opportunity Ensure all patient discharge communication boards are kept up to date by the MDT
- Ensure all referrals to the Stamford Unit are accessed within 1hr of being emailed
- Keep accurate records in relation to LOS and EDDs
- Ensure an up to date list of referrals is maintained and patient flow is optimised, working with the MDT
- Liaising with Nursing/other staff to maintain an accurate and reliable information systems in relation to care, therapy and discharge plans
- Supporting Nursing, Therapy and Medical staff as directed
- Liaising with other departments/areas as necessary
- At all times deal with patients messages and requests in a polite and courteous manner as appropriate.
- To make senior nurse aware of any problems/worries relating to sphere/area of work.
- Ensure that handovers are prepared and updated
- When necessary, dealing with urgent deliveries to other parts of the hospital, i.e.
Dispensaries, Pathological Laboratories.
- Generally assisting in a non-nursing capacity as directed by the nurse in charge i.e. assist as need be with meals and patients beverages as required.
- General office duties including photocopying, typing and faxing.
- Ensure all case notes are managed in line with Trust policy
- Ensure all patients have a discharge Summary on arrival and post discharge from the Stamford Unit
- Organizing and contributing to productive ward.
PROFESSIONAL / CLINICAL:
- To avoid any behaviour which discriminates against your fellow employees, or potential employees on the grounds of their sex, sexual orientation, marital status, race, religion, creed, colour, nationality, ethnic origin or disability.
- To safeguard at all times confidentiality of information relating to patients and staff.
- To refrain from smoking in any areas of Trust premises.
- To behave in a manner which ensures the security of NHS property and resources.
- To abide by all relevant Trust Policies and Procedures.
ADMINISTRATIVE / MANAGERIAL:
- To provide cover for colleagues as directed by your manager.
- Ensure notes are filed and managed as per the Trust medical records policy
SECTION 2 - KNOWLEDGE AND SKILLS
- The post holder will have writing and computer skills.
- The post holder will have a good understanding of patient flow
- The post holder will have a good understanding of patient care/discharge pathways The post holder will have good communication skills.
- The post holder will have skills to communicate complex information to Nurse in Charge and other senior managers
- The post holder will contact patients, relatives, carers on the instruction of the nurse in charge if required to do so.
SECTION 3 - EFFORT AND ENVIRONMENT
- The post holder will be required to sit, walk and stand for periods during the working day.
- The Post holder will be required to transfer medical and nursing records to other areas within the Trust as required.
- The post holder will be responsible for the filing of patients notes and reports.
- The post holder will carry out ward receptionist duties as required by the nurse in charge.
Job description
Job responsibilities
SECTION 1 - MAIN RESPONSIBILITIES:
- Preparation patients rooms for arriving patients
- Introduce the patient/relatives and escort them around the ward environment.
- Answering telephone and dealing with all enquiries/requests liaising with members of the MDT
- Participate in daily Boardrounds and provide data on EIS
- Ensure all new admission are referd to the discharge team at the ealrist opportunity Ensure all patient discharge communication boards are kept up to date by the MDT
- Ensure all referrals to the Stamford Unit are accessed within 1hr of being emailed
- Keep accurate records in relation to LOS and EDDs
- Ensure an up to date list of referrals is maintained and patient flow is optimised, working with the MDT
- Liaising with Nursing/other staff to maintain an accurate and reliable information systems in relation to care, therapy and discharge plans
- Supporting Nursing, Therapy and Medical staff as directed
- Liaising with other departments/areas as necessary
- At all times deal with patients messages and requests in a polite and courteous manner as appropriate.
- To make senior nurse aware of any problems/worries relating to sphere/area of work.
- Ensure that handovers are prepared and updated
- When necessary, dealing with urgent deliveries to other parts of the hospital, i.e.
Dispensaries, Pathological Laboratories.
- Generally assisting in a non-nursing capacity as directed by the nurse in charge i.e. assist as need be with meals and patients beverages as required.
- General office duties including photocopying, typing and faxing.
- Ensure all case notes are managed in line with Trust policy
- Ensure all patients have a discharge Summary on arrival and post discharge from the Stamford Unit
- Organizing and contributing to productive ward.
PROFESSIONAL / CLINICAL:
- To avoid any behaviour which discriminates against your fellow employees, or potential employees on the grounds of their sex, sexual orientation, marital status, race, religion, creed, colour, nationality, ethnic origin or disability.
- To safeguard at all times confidentiality of information relating to patients and staff.
- To refrain from smoking in any areas of Trust premises.
- To behave in a manner which ensures the security of NHS property and resources.
- To abide by all relevant Trust Policies and Procedures.
ADMINISTRATIVE / MANAGERIAL:
- To provide cover for colleagues as directed by your manager.
- Ensure notes are filed and managed as per the Trust medical records policy
SECTION 2 - KNOWLEDGE AND SKILLS
- The post holder will have writing and computer skills.
- The post holder will have a good understanding of patient flow
- The post holder will have a good understanding of patient care/discharge pathways The post holder will have good communication skills.
- The post holder will have skills to communicate complex information to Nurse in Charge and other senior managers
- The post holder will contact patients, relatives, carers on the instruction of the nurse in charge if required to do so.
SECTION 3 - EFFORT AND ENVIRONMENT
- The post holder will be required to sit, walk and stand for periods during the working day.
- The Post holder will be required to transfer medical and nursing records to other areas within the Trust as required.
- The post holder will be responsible for the filing of patients notes and reports.
- The post holder will carry out ward receptionist duties as required by the nurse in charge.
Person Specification
Qualifications
Essential
- General education completed
- Basic Life Support
- Manual Handling
- Safeguarding Children
- Safeguarding Adults
Desirable
- Care Certificate Programme
Skills and Experience
Essential
- Experience of working in acute care environment
- Previous experience of working in a multidisciplinary team
- Excellent written and verbal communication skills
Desirable
- Previous experience of patient admissions/discharges
- Risk Assessments
- Referrals Process
Person Specification
Qualifications
Essential
- General education completed
- Basic Life Support
- Manual Handling
- Safeguarding Children
- Safeguarding Adults
Desirable
- Care Certificate Programme
Skills and Experience
Essential
- Experience of working in acute care environment
- Previous experience of working in a multidisciplinary team
- Excellent written and verbal communication skills
Desirable
- Previous experience of patient admissions/discharges
- Risk Assessments
- Referrals Process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
