Job summary
Service Transformation Manager - Cancer services - Fixed Term 18 months- 37.5 hours
This is an exceptional opportunity to join a forward thinking, innovative, friendly organisation with whom you can share your talents and expertise to make a positive difference to the lives of those served by our Trust.
This exciting and challenging opportunity would suit someone with a substantial and successful track record of delivering change across health services (acute and community) to drive forward a number of programmes of work linked to our strategic goals. Working in a small organisation, we are looking for a well-rounded individual who has the resilience to manage change across a number of areas.
We are seeking someone with 'hands-on' experience of delivering process and behavioural change, with the excellent knowledge of change management within an acute provider, the integrated care agenda, and emerging best practice.
You should have experience of working in a service improvement/transformation role, with a track record of successful implementation and delivery. You should be confident in engaging in discussion with the multi-disciplinary teams, clinical and non-clinical, including executive level.
This is a demanding yet highly rewarding position that will be suited to a highly motivated, solution focussed and flexible manager. It will offer the opportunity to develop strategic and leadership skills in a fast paced environment.
Main duties of the job
The post holder will lead service transformation projects & programmes from inception to conclusion, delivering real improvements in patient safety, patient experience, clinical effectiveness and productivity.
A key responsibility will be to drive transformation, improvement & innovation by challenging current practice and by working with teams to identify opportunities to improve quality whilst delivering greater productivity. The post holder will be required to use a number of recognised quality improvement approaches to deliver transformational change and improve outcomes for our population.
The post holder will encourage innovation and an appetite for change amongst staff, leading by example by constantly challenging current practice and identifying opportunities for change.
The role will support the operational teams in both acute and community settings, focusing on a whole system, integrated approach to patient care, whilst facilitating cultural and behavioural change.
Provide expert leadership and service re-design, and leading major change projects and delivering new models of care that support the organisation and the health and care system in Tameside and Glossop in achieving its performance through implementing a range of improvement methodologies in line with the Trust's service/business objectives in order to promote sustainable change.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Job description
Job responsibilities
- The analysis and interpretation of complex and multi-faceted information is critical to this role. The post holder will develop key performance indicators and promote an approach of collecting and analysing quantitative data to support service improvement and seeks to determine how to make evidence-based practice work and whether any changes made were an improvement.
- The post holder will identify, analyse, interpret and compare options for service and workforce development and for changing culture, systems and processes, assessing and reporting progress on redesign projects.
- Quality assure information used by assessing whether analyses are robust, investigating data anomalies identified during analyses and instigating corrective action where required.
- Apply systematic methodologies for change to deliver efficient change management, benefits realisation, desired results and benefits for patients, staff and the organisation.
- Prepare, produce and provide highly complex and sensitive information reports from the various systems used across the services.
- Work with teams in the capture, identification, analysis and interpretation of data and information.
- Use skills of inputting and manipulating information into computer databases and systems.
- Develop and deploy communication strategies appropriate to the level and complexity of change within projects.
- Work with Organisational and Development team on the embedding of cultural and organisational change with the various programmes to ensure consistency and successful change is achieved.
- Employ expert negotiation and diplomacy skills with all key working relationships in order to communicate highly complex and frequently sensitive or contentious information necessary to achieve the programme goals.
- Persuade and influence senior managers and clinicians of the importance of the Transformation Agenda.
- Maintain high standards in documentation and production of presentation.
- Develop and maintain plans, risk controls, dependency controls, toolkits and other project controls for the programme.
- Demonstrate programme leadership and expertise both within the Trust, across external networks and alliances within the wider health care community.
- Lead on specific delegated integrated initiatives, deliverables and activities.
- To be able to process manage specific projects which may involve developing good working relationships with the clinical body and with other stakeholders in the development of care pathways
- Develop robust communications processes for all the projects and communicate effectively the progress of implementations across all key stakeholders.
- Plan and facilitate group discussions and workshops, encourage participation and collaborative working of stakeholders.
- Ensure that transformation skills are transferred and embedded throughout the organization.
- Identify the learning needs of project teams and where required in divisions to facilitate design of training or workshops.
- Develop skills in change management. Develop understanding and expertise in the latest modernisation techniques for improving patient flow and achieving better alignment of capacity and demand and to produce proposals for applying these locally to improve patient care pathways.
- Proactively work with the Lead Managers for Cancer and the wider Transformation Team to define and implement the goals of the Transformation programme for Cancer.
- Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques.
- The post holder will plan and organise a broad range of complex activities and will formulate and adjust plans as required.
- The post holder will plan and implement new ways of working and facilitate partnership working between hospitals/divisions to improve patient pathways in line with agreed plans.
- Undertake capacity planning as a component of the workforce plan, identifying supply and demand issues.
- Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time.
- Support project and programme team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.
Job description
Job responsibilities
- The analysis and interpretation of complex and multi-faceted information is critical to this role. The post holder will develop key performance indicators and promote an approach of collecting and analysing quantitative data to support service improvement and seeks to determine how to make evidence-based practice work and whether any changes made were an improvement.
- The post holder will identify, analyse, interpret and compare options for service and workforce development and for changing culture, systems and processes, assessing and reporting progress on redesign projects.
- Quality assure information used by assessing whether analyses are robust, investigating data anomalies identified during analyses and instigating corrective action where required.
- Apply systematic methodologies for change to deliver efficient change management, benefits realisation, desired results and benefits for patients, staff and the organisation.
- Prepare, produce and provide highly complex and sensitive information reports from the various systems used across the services.
- Work with teams in the capture, identification, analysis and interpretation of data and information.
- Use skills of inputting and manipulating information into computer databases and systems.
- Develop and deploy communication strategies appropriate to the level and complexity of change within projects.
- Work with Organisational and Development team on the embedding of cultural and organisational change with the various programmes to ensure consistency and successful change is achieved.
- Employ expert negotiation and diplomacy skills with all key working relationships in order to communicate highly complex and frequently sensitive or contentious information necessary to achieve the programme goals.
- Persuade and influence senior managers and clinicians of the importance of the Transformation Agenda.
- Maintain high standards in documentation and production of presentation.
- Develop and maintain plans, risk controls, dependency controls, toolkits and other project controls for the programme.
- Demonstrate programme leadership and expertise both within the Trust, across external networks and alliances within the wider health care community.
- Lead on specific delegated integrated initiatives, deliverables and activities.
- To be able to process manage specific projects which may involve developing good working relationships with the clinical body and with other stakeholders in the development of care pathways
- Develop robust communications processes for all the projects and communicate effectively the progress of implementations across all key stakeholders.
- Plan and facilitate group discussions and workshops, encourage participation and collaborative working of stakeholders.
- Ensure that transformation skills are transferred and embedded throughout the organization.
- Identify the learning needs of project teams and where required in divisions to facilitate design of training or workshops.
- Develop skills in change management. Develop understanding and expertise in the latest modernisation techniques for improving patient flow and achieving better alignment of capacity and demand and to produce proposals for applying these locally to improve patient care pathways.
- Proactively work with the Lead Managers for Cancer and the wider Transformation Team to define and implement the goals of the Transformation programme for Cancer.
- Prioritise projects and assignment objectives, plans, methodologies and targets and apply project management and change management techniques.
- The post holder will plan and organise a broad range of complex activities and will formulate and adjust plans as required.
- The post holder will plan and implement new ways of working and facilitate partnership working between hospitals/divisions to improve patient pathways in line with agreed plans.
- Undertake capacity planning as a component of the workforce plan, identifying supply and demand issues.
- Use agreed project management methodology to plan and implement project deliverables, ensuring that targets and milestones are met and delivered on time.
- Support project and programme team members to develop performance management monitoring systems ensuring long term sustainability of change programmes.
Person Specification
Qualifications
Essential
- Educated to Masters Level or equivalent knowledge and competency.
- evidence of recent and ongoing professional development
Desirable
- Recent service improvement / change management training
Knowledge & Experience
Essential
- Current or previous experience of working in a change management service improvement role at a senior level
- Experience of facilitating and managing change within and across healthcare organisations working in partnership with N.H.S. organisations at all levels to deliver change and service improvement
- Demonstrable evidence of previous experience of cultural and behavioural change management
- Senior management experience within a health or social care environment.
- Record of successfully delivering improvement objectives and finding innovative solutions to problems
Desirable
- Knowledge of NHS clinical environment and governance agenda
- Performance management experience at a senior managerial level
Skills
Essential
- Highly developed oral and written communication skills including report writing and presentation skills.
- Excellent programme and project leadership skills
- Highly-developed and effective influencing /negotiations skills
- Advanced analytical skills using complex data and insight information to inform decision making
- Capacity to build and develop teams and maintain good structured working relationships across a range of internal and external stakeholders
- Highly developed emotional resilience
Desirable
- Ability to prioritise and deliver on time against a background of changing demands in a highly pressured environment
- Evidence of advanced IT skills
Person Specification
Qualifications
Essential
- Educated to Masters Level or equivalent knowledge and competency.
- evidence of recent and ongoing professional development
Desirable
- Recent service improvement / change management training
Knowledge & Experience
Essential
- Current or previous experience of working in a change management service improvement role at a senior level
- Experience of facilitating and managing change within and across healthcare organisations working in partnership with N.H.S. organisations at all levels to deliver change and service improvement
- Demonstrable evidence of previous experience of cultural and behavioural change management
- Senior management experience within a health or social care environment.
- Record of successfully delivering improvement objectives and finding innovative solutions to problems
Desirable
- Knowledge of NHS clinical environment and governance agenda
- Performance management experience at a senior managerial level
Skills
Essential
- Highly developed oral and written communication skills including report writing and presentation skills.
- Excellent programme and project leadership skills
- Highly-developed and effective influencing /negotiations skills
- Advanced analytical skills using complex data and insight information to inform decision making
- Capacity to build and develop teams and maintain good structured working relationships across a range of internal and external stakeholders
- Highly developed emotional resilience
Desirable
- Ability to prioritise and deliver on time against a background of changing demands in a highly pressured environment
- Evidence of advanced IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
