Job summary
Patient Safety Officer- Band 7 Permanent - 37.5 hours
An exciting opportunity has arisen within the Corporate Nursing and Integrated Governance Unit for a highly motivated and enthusiastic Patient Safety Officer within the Patient Safety Team. You will require commitment, passion and motivation in order to support the team in delivery of all services of incident investigation. You will also need vision and excellent organisational skills. To succeed in the role you will need to have excellent communication and interpersonal skills to enable you to work with varying levels of managers, clinicians and administrative colleagues. You will need to be able to demonstrate that you can lead and motivate a team alongside excellent time management skills as you will need to balance the demands of a very busy workload.
If you believe you have the skills, enthusiasm and ambition to join our team, we would love to hear from you.
Consideration will be given to candidates who can demonstrate aptitude and ability and who may be suitable for a band 6 development opportunity into a band 7.
Main duties of the job
The post holder will be one of the team of senior leaders within the Nursing and Integrated Governance Unit who will collectively have the responsibility for enabling corporate compliance with the national requirements and standards set by the Commissioners, Care Quality Commission and other regulators. The post holder will -
Provide leadership and professional advice to managers and staff within the Trust on incident investigation and patient safety
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of quality services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate & these are:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ people & Disabled people.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Job description
Job responsibilities
Patient Safety
To support teams to continuously improve patient safety
- The post holder must be able to demonstrate a high level of decision making
- To lead on ensuring a robust process is in place to advise and support managers and staff to manage incidents and investigations both internally and externally as per policy both during normal working hours and out of hours
- To lead on ensuring that structures and systems are in place within a designated sphere of responsibility so that all incidents are reviewed, investigated and learning fed back in a timely manner in accordance with Trust policy.
- To work directly with clinical teams, divisions and specialties to ensure the implementation of the Trust Incident reporting system, providing facilitation of RCAs and investigative support where appropriate to relevant managers responsible for specific areas within the Trust.
- To ensure all incident investigations are quality checked and scored in accordance with the Trust incident grading matrix document before uploading to NRLS, reporting to external agencies or data circulation
- To co-ordinate designated functions of and provide support as required for the management of the Safeguard risk management software system.
- To lead and support the Patient Safety Team to review incidents that that been completed by managers and sent for closure/final approval within the system, ensuring data accuracy and quality.
- Analyse and critically appraise incident investigation reports and provide constructive feedback to managers in relation to the quality of incident investigation submitted for closure/final approval.
- To liaise with the System coordinator around any system related issues, ensuring that the system is regularly updated as new upgrades are released and that staff are trained to use the system.
- To support investigations for Incidents / SIRIs within the Trust as required, undertaking agreed root cause analysis methodology to ensure that actions are developed, implemented, monitored and reviewed for effectiveness.
- To ensure that the Being Open Policy and Duty of Candour is applied in line with national policy and regulatory requirements and that it is operationalised as part of the SIRI process.
- To ensure that communication and systems and processes are in place to support the integrated governance processes with colleagues in Inquests, Litigation and Complaints
- To facilitate, the identification of risks arising out of incidents are communicated to the relevant managers, governance leads and clinical leaders to enable the risk registers to be effectively populated.
- To lead and support internal and external quality and safety inspections and develop appropriate action plans in conjunction with General Managers, Clinical Directors and Matrons and verify the completion of these in a timely manner.
- To work closely with the Complaints Department and PALS and Legal Service Team to identify areas of patient safety arising from complaints/ concerns investigations which need to be addressed
- To work closely with the specialty teams to develop a systematic approach to the communication of lessons learned from incidents and complaints and to support a philosophy Duty of Candour and of Being Open.
- To ensure that actions are taken or are in place to deal with immediate patient safety risks arising from incidents, ensure appropriate escalation of serious incidents to the Head of patient safety, Investigations and Inquests or Senior Quality and governance Manager in their absence.
- To facilitate the provision of reports and progress against action plans/ lessons learnt with regards to incidents.
- To scrutinise SIRI investigation reports against NPSA best practice requirements to ensure that root causes have been identified , that the appropriate conclusions / recommendations have been made and actions planned have addressed the issues.
- Facilitate designated groups or committees, ensuring timely circulation of agendas, SIRI investigation reports, and invitation of RCA leads to present their reports to the group.
- Liaise with the Commissioners in relation to updating progress against SIRI investigations and actions, providing updates as requested and updating progress on the internal and external systems in line with policy
Job description
Job responsibilities
Patient Safety
To support teams to continuously improve patient safety
- The post holder must be able to demonstrate a high level of decision making
- To lead on ensuring a robust process is in place to advise and support managers and staff to manage incidents and investigations both internally and externally as per policy both during normal working hours and out of hours
- To lead on ensuring that structures and systems are in place within a designated sphere of responsibility so that all incidents are reviewed, investigated and learning fed back in a timely manner in accordance with Trust policy.
- To work directly with clinical teams, divisions and specialties to ensure the implementation of the Trust Incident reporting system, providing facilitation of RCAs and investigative support where appropriate to relevant managers responsible for specific areas within the Trust.
- To ensure all incident investigations are quality checked and scored in accordance with the Trust incident grading matrix document before uploading to NRLS, reporting to external agencies or data circulation
- To co-ordinate designated functions of and provide support as required for the management of the Safeguard risk management software system.
- To lead and support the Patient Safety Team to review incidents that that been completed by managers and sent for closure/final approval within the system, ensuring data accuracy and quality.
- Analyse and critically appraise incident investigation reports and provide constructive feedback to managers in relation to the quality of incident investigation submitted for closure/final approval.
- To liaise with the System coordinator around any system related issues, ensuring that the system is regularly updated as new upgrades are released and that staff are trained to use the system.
- To support investigations for Incidents / SIRIs within the Trust as required, undertaking agreed root cause analysis methodology to ensure that actions are developed, implemented, monitored and reviewed for effectiveness.
- To ensure that the Being Open Policy and Duty of Candour is applied in line with national policy and regulatory requirements and that it is operationalised as part of the SIRI process.
- To ensure that communication and systems and processes are in place to support the integrated governance processes with colleagues in Inquests, Litigation and Complaints
- To facilitate, the identification of risks arising out of incidents are communicated to the relevant managers, governance leads and clinical leaders to enable the risk registers to be effectively populated.
- To lead and support internal and external quality and safety inspections and develop appropriate action plans in conjunction with General Managers, Clinical Directors and Matrons and verify the completion of these in a timely manner.
- To work closely with the Complaints Department and PALS and Legal Service Team to identify areas of patient safety arising from complaints/ concerns investigations which need to be addressed
- To work closely with the specialty teams to develop a systematic approach to the communication of lessons learned from incidents and complaints and to support a philosophy Duty of Candour and of Being Open.
- To ensure that actions are taken or are in place to deal with immediate patient safety risks arising from incidents, ensure appropriate escalation of serious incidents to the Head of patient safety, Investigations and Inquests or Senior Quality and governance Manager in their absence.
- To facilitate the provision of reports and progress against action plans/ lessons learnt with regards to incidents.
- To scrutinise SIRI investigation reports against NPSA best practice requirements to ensure that root causes have been identified , that the appropriate conclusions / recommendations have been made and actions planned have addressed the issues.
- Facilitate designated groups or committees, ensuring timely circulation of agendas, SIRI investigation reports, and invitation of RCA leads to present their reports to the group.
- Liaise with the Commissioners in relation to updating progress against SIRI investigations and actions, providing updates as requested and updating progress on the internal and external systems in line with policy
Person Specification
Qualifications
Essential
- Degree or degree level educational experience in a relevant subject, leadership, quality or governance.
- Postgraduate level qualification / training or equivalent work experience at band 6 in a governance or risk management environment
Desirable
Experience
Essential
- Previous experience in Governance
- Demonstrable experience in reporting and management of incidents, including root cause analysis investigation.
- Experience of multi professional and agency working to deliver improved patient safety programmes/agendas.
- Experience of working in, developing and implementing systems to monitor and measure patient safety or risk and provide required assurances.
- Demonstrated experience of coordinating projects in complex and challenging environments
- Experience in teaching small and large groups and delivery of presentations with confidence to a range of audiences.
- Demonstrable experience of delivering change
- Previous experience of working with patient safety or in a risk environment/role
Desirable
- Experience of an NHS Governance initiative
- Root cause analysis/ Human factors training
Skills and Knowledge
Essential
- Working knowledge of clinical governance processes in clinical services and the interface with quality of care and assurance mechanisms.
- Extensive knowledge of patient safety / risk management within a Health or Social care organisation
- Working knowledge of NHS regulatory programmes of work and the relationship with / to risk management strategy and policy
- Knowledge of the wider NHS governance programmes of work and patient safety agenda
- Understanding of the patient safety and corporate agenda/management in an NHS organisation and Foundation Trust
- Able to demonstrate sound leadership skills in complex and difficult situations
- Developed analytical skills with the ability to assess, synthesize, interpret, act and report upon complex qualitative and quantitative data from a variety of sources
- Systematic approach to work
- Excellent interpersonal skills
- Excellent communication skills, both written and verbal
- Keyboard and competent IT skills, including Excel, Word. PowerPoint and Outlook
- Ability to work autonomously and as a member of a team
- Able to manage difficult and distressing situations effectively.
- Ability to prioritise work and time manage multiple tasks.
- Ability to demonstrate attention to detail
- Good understanding of the importance of record keeping and providing audit trails
Desirable
- Working knowledge of the NRLS
- Basic statistical analysis skills
- Knowledge of Safeguard Ulysses software system or similar risk management system
- Driving licence/ ability to drive with own means of transport in working hours
Person Specification
Qualifications
Essential
- Degree or degree level educational experience in a relevant subject, leadership, quality or governance.
- Postgraduate level qualification / training or equivalent work experience at band 6 in a governance or risk management environment
Desirable
Experience
Essential
- Previous experience in Governance
- Demonstrable experience in reporting and management of incidents, including root cause analysis investigation.
- Experience of multi professional and agency working to deliver improved patient safety programmes/agendas.
- Experience of working in, developing and implementing systems to monitor and measure patient safety or risk and provide required assurances.
- Demonstrated experience of coordinating projects in complex and challenging environments
- Experience in teaching small and large groups and delivery of presentations with confidence to a range of audiences.
- Demonstrable experience of delivering change
- Previous experience of working with patient safety or in a risk environment/role
Desirable
- Experience of an NHS Governance initiative
- Root cause analysis/ Human factors training
Skills and Knowledge
Essential
- Working knowledge of clinical governance processes in clinical services and the interface with quality of care and assurance mechanisms.
- Extensive knowledge of patient safety / risk management within a Health or Social care organisation
- Working knowledge of NHS regulatory programmes of work and the relationship with / to risk management strategy and policy
- Knowledge of the wider NHS governance programmes of work and patient safety agenda
- Understanding of the patient safety and corporate agenda/management in an NHS organisation and Foundation Trust
- Able to demonstrate sound leadership skills in complex and difficult situations
- Developed analytical skills with the ability to assess, synthesize, interpret, act and report upon complex qualitative and quantitative data from a variety of sources
- Systematic approach to work
- Excellent interpersonal skills
- Excellent communication skills, both written and verbal
- Keyboard and competent IT skills, including Excel, Word. PowerPoint and Outlook
- Ability to work autonomously and as a member of a team
- Able to manage difficult and distressing situations effectively.
- Ability to prioritise work and time manage multiple tasks.
- Ability to demonstrate attention to detail
- Good understanding of the importance of record keeping and providing audit trails
Desirable
- Working knowledge of the NRLS
- Basic statistical analysis skills
- Knowledge of Safeguard Ulysses software system or similar risk management system
- Driving licence/ ability to drive with own means of transport in working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
