Job summary
At North West Ambulance Service, our people are there for others at their most vulnerable. This role is about making sure their voices are heard. We are looking for an engagement professional who believes that staff experience matters, that listening must lead to action, and that meaningful involvement can shape how people feel, contribute and belong at work.
This is a rare opportunity to influence staff engagement across a large, diverse and operationally demanding NHS organisation. You will lead the development and delivery of engagement initiatives, activities and approaches that help us better understand the experiences of our workforce and respond in ways that make a real difference. Working closely with the Staff Experience Advisor (Wellbeing Specialist), HR colleagues and operational leaders, you will use staff feedback, insight and data to shape priorities, support meaningful action planning and help ensure the staff voice is central to how we improve culture and experience across the Trust.
Main duties of the job
We are looking for someone with credibility, strategic awareness and the confidence to turn insight into action. You will need to build strong relationships, work across professional boundaries and influence at all levels, while keeping equality, inclusion and continuous improvement at the centre of your approach. This is a role for someone who understands both people and systems and wants to use that knowledge to create lasting change.
For the right person, this is more than a job. It is an opportunity to improve the working lives of the people behind one of the NHS's most vital services. If you are driven by purpose, care deeply about people experience and want to help shape a more inclusive, responsive and compassionate organisation for those who dedicate their lives to helping others, this could be the role for you.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you read the attached Job Description & Person Specification in full before applying for this role.
Interviews will be held W/C 4th May 2026.
Job description
Job responsibilities
Please ensure you read the attached Job Description & Person Specification in full before applying for this role.
Interviews will be held W/C 4th May 2026.
Person Specification
Skills & Competencies
Essential
- .Competent in advanced use of MS Office - Word, PowerPoint, and Excel
- .Strong project management skills to support with planning, implementation, and management of projects
- .Ability to design and deliver training packages to a range of audiences
- .Strong facilitation skills, with the ability to lead focus groups, workshops and engagement sessions that encourage open dialogue and meaningful participation
- .Effective verbal and written communication skills, displaying tact when dealing with sensitive issues
- .Ability to translate qualitative and quantitative staff feedback into clear insights, priorities and practical actions
- .Ability to prioritise work, work well under pressure, and meet deadlines
- .Ability to multitask, switching between a range of activities
- .Ability to demonstrate initiative, creativity and can work autonomously without close supervision
- .Demonstrates attention to detail to ensure accuracy
- .Understands the importance of and ability to maintain confidentiality at all times
- .Proactive in finding solutions to challenges
- .Advanced keyboard skills
- .Full driving license with access to vehicle and able to travel across the North West on a regular basis
Qualification & Knowledge
Essential
- .Educated to degree level or equivalent knowledge and experience in relevant subject area, such as internal communications, HR, organisational development, employee engagement, culture change or similar
- .Evidence of continued professional development
- .Demonstrable understanding of staff engagement, preferably from the perspective of a large organisation
Experience
Essential
- .Experience designing and developing staff engagement/internal communications related initiatives, resources and educational materials
- .Experience of project management
- .Experience of leading/supervising project teams
- .Experience of supporting services or teams to develop and implement action plans in response to staff feedback
- .Experience of identifying, developing and delivering training
- .Experience of producing reports, briefings or presentations for a range of stakeholders (staff, managers, senior leaders)
- .Evidence of working with groups or individuals to achieve behavioral change
- .Experience of working with and supporting staff and managers at all levels in a large organisation
- .Experience of working within a large and complex organisation
- .Experience of data analysis and triangulation to identify themes
- .Experience of managing own workload and working with autonomy
Values & Behaviours
Essential
- oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Person Specification
Skills & Competencies
Essential
- .Competent in advanced use of MS Office - Word, PowerPoint, and Excel
- .Strong project management skills to support with planning, implementation, and management of projects
- .Ability to design and deliver training packages to a range of audiences
- .Strong facilitation skills, with the ability to lead focus groups, workshops and engagement sessions that encourage open dialogue and meaningful participation
- .Effective verbal and written communication skills, displaying tact when dealing with sensitive issues
- .Ability to translate qualitative and quantitative staff feedback into clear insights, priorities and practical actions
- .Ability to prioritise work, work well under pressure, and meet deadlines
- .Ability to multitask, switching between a range of activities
- .Ability to demonstrate initiative, creativity and can work autonomously without close supervision
- .Demonstrates attention to detail to ensure accuracy
- .Understands the importance of and ability to maintain confidentiality at all times
- .Proactive in finding solutions to challenges
- .Advanced keyboard skills
- .Full driving license with access to vehicle and able to travel across the North West on a regular basis
Qualification & Knowledge
Essential
- .Educated to degree level or equivalent knowledge and experience in relevant subject area, such as internal communications, HR, organisational development, employee engagement, culture change or similar
- .Evidence of continued professional development
- .Demonstrable understanding of staff engagement, preferably from the perspective of a large organisation
Experience
Essential
- .Experience designing and developing staff engagement/internal communications related initiatives, resources and educational materials
- .Experience of project management
- .Experience of leading/supervising project teams
- .Experience of supporting services or teams to develop and implement action plans in response to staff feedback
- .Experience of identifying, developing and delivering training
- .Experience of producing reports, briefings or presentations for a range of stakeholders (staff, managers, senior leaders)
- .Evidence of working with groups or individuals to achieve behavioral change
- .Experience of working with and supporting staff and managers at all levels in a large organisation
- .Experience of working within a large and complex organisation
- .Experience of data analysis and triangulation to identify themes
- .Experience of managing own workload and working with autonomy
Values & Behaviours
Essential
- oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
