Job summary
Facilities Management Team Leader
An exciting opportunity has arisen for a Team Leader to oversee the running of the Facilities management team at our Headquarters at Ladybridge Hall in Bolton.
We are seeking a tenacious individual to lead this small, dedicated team, you will need to be a motivator who will provide advice, guidance and support and have a "hands on" approach with the team.
Knowledge and experience of the following are essential to the post:
Management of Staff
Experience in dealing with sensitive and confidential information with an understanding of the Data Protection Act.
Effective Team Leader/Player
Managing workloads and performance.
Main duties of the job
The FM team are the main point of contact for all colleagues and external visitors to site as well as answering incoming calls from the public wishing to access our services
Health, safety and security for our colleagues and visitors is a high priority to the Trust, and so the successful applicant will be trained to become a senior fire marshal and will also be responsible for leading the ongoing review of fire and security procedures.
As a support function, under Corporate Services this position would be suited to someone with experience of working in a fast-paced environment.
Please note this is a full-time position and will be 5 days on site, there is no option to remote work.
Professional discussions will be held week of the 16th March.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have read and understood the job description and person specification before applying.
Job description
Job responsibilities
Please ensure that you have read and understood the job description and person specification before applying.
Person Specification
Skills / competencies
Essential
- oClean, full driving licence
- oComputer literacy and experience in the use of MS Office software
- oEffective and demonstrable customer service skills
- oAble to organise and plan activities for self and team to effectively prioritise tasks and to manage conflicting demands on time and resources, in order to deliver objectives.
- oAbility to negotiate and influence persuasively to obtain approval, agreement, and co-operation with all contacts.
- oAbility to command confidence and respect from internal colleagues and external stakeholders at all levels.
- oAble to work on own initiative without supervision.
- oAble to work well under pressure and meet deadlines.
- oAbility to design and implement changes to improve systems and processes.
- oDemonstrate sensitivity to the needs of individuals & groups. Dealing with sensitive information and always maintaining confidentiality.
- oDemonstrate commitment and enthusiasm for ongoing personal development & the development of staff through encouragement, support, and motivation to enhance team skill and opportunities
- oFlexible and highly motivated with strong problem-solving skills.
- oDemonstrable recent CPD
- oDemonstrable compassionate and inclusive leadership
- oDemonstrable experience of line management responsibilities
Experience
Essential
- oExperience of managing a team
- oExperience of working in a customer focused role.
Qualification and knowledge
Essential
- oGCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications
- oPrevious experience working at a supervisory level
- oRecognised qualification in Facilities or Hotel Management
- oEuropean Computer Driving Licence (ECDL) or demonstrable experience.
Values and behaviours
Essential
- oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Person Specification
Skills / competencies
Essential
- oClean, full driving licence
- oComputer literacy and experience in the use of MS Office software
- oEffective and demonstrable customer service skills
- oAble to organise and plan activities for self and team to effectively prioritise tasks and to manage conflicting demands on time and resources, in order to deliver objectives.
- oAbility to negotiate and influence persuasively to obtain approval, agreement, and co-operation with all contacts.
- oAbility to command confidence and respect from internal colleagues and external stakeholders at all levels.
- oAble to work on own initiative without supervision.
- oAble to work well under pressure and meet deadlines.
- oAbility to design and implement changes to improve systems and processes.
- oDemonstrate sensitivity to the needs of individuals & groups. Dealing with sensitive information and always maintaining confidentiality.
- oDemonstrate commitment and enthusiasm for ongoing personal development & the development of staff through encouragement, support, and motivation to enhance team skill and opportunities
- oFlexible and highly motivated with strong problem-solving skills.
- oDemonstrable recent CPD
- oDemonstrable compassionate and inclusive leadership
- oDemonstrable experience of line management responsibilities
Experience
Essential
- oExperience of managing a team
- oExperience of working in a customer focused role.
Qualification and knowledge
Essential
- oGCSE grade 4-9 in English Literature or Language and in Mathematics or equivalent qualifications
- oPrevious experience working at a supervisory level
- oRecognised qualification in Facilities or Hotel Management
- oEuropean Computer Driving Licence (ECDL) or demonstrable experience.
Values and behaviours
Essential
- oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
