Job summary
An opportunity has arisen for a highly motivated and flexible individual to join our Patient Transport Service (PTS) management team. The base is to be determined and will be at an ambulance station in the east 4 sector in Greater Manchester, on a full-time and permanent basis.
The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS operations, ensuring the provision of a first-class PTS service with more than 1.2m journeys each year.
Applicants should have developed knowledge of the NHS and local context, and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should be able to evidence ongoing personal development and have excellent communication skills. Applicants should have experience of working in an operational environment and have a highly developed and visible leadership style.
Main duties of the job
Accountable for the direct delivery of transport services to patients travelling for non-urgent
and non-emergency treatment within a specified area, ensuring all operational resources
employed in the delivery of the service are clinically appropriate to the patients' needs,
ensuring standards of patients and staff safety are adhered to, and quality and
performance targets are met.
The PTS Operations Manager will ensure the development and maintenance of strong local
collaborative working and stakeholder engagement with senior managers across
organisational boundaries, and the effective management of the local reputation to ensure
ongoing deliverability and sustainability of the service.
The PTS Operations Manager will be directly responsible for the effective management and
visible leadership of Team Leaders, Ambulance Care Assistants and volunteers within the service delivery, responsible for ensuring delivery of a high quality, safe and efficient service to patients and stakeholders, ensuring operational risks are effectively managed.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
We work to ensure the safety of the public and treatment of patients in the event of a major incident.
We deliver the NHS 111 service in the North West. This service makes it easier for people to access local NHS healthcare services in England and provides non-emergency medical help fast, 24 hours a day, 365 days a year.
Job description
Job responsibilities
The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines. The PTS service operates seven days a week and may occasionally be required to work unsocial hours, including Bank Holidays. Therefore, flexibility is an essential requirement for the role.
Be Think Do is our leadership philosophy. As a leader within NWAS, the post holder will be a role model to others, being someone who consistently demonstrates our Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.
NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours. These are the stages to finding the right candidate for the position:
Application
Assessment centre with group activities
Professional discussions
At each stage you will be advised if you are to progress to the next.
Key dates
Vacancy closing date 11 March 2026 (We may close the vacancy early if we have a high volume of applicants)
Assessment centre date (group activities / professional discussions) - 27 March 2026
Position is to cover the East 4 area - base is TBC but will cover the following areas - Chorley, Accrington, Blackburn, Alston, Burnley
Job description
Job responsibilities
The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines. The PTS service operates seven days a week and may occasionally be required to work unsocial hours, including Bank Holidays. Therefore, flexibility is an essential requirement for the role.
Be Think Do is our leadership philosophy. As a leader within NWAS, the post holder will be a role model to others, being someone who consistently demonstrates our Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.
NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours. These are the stages to finding the right candidate for the position:
Application
Assessment centre with group activities
Professional discussions
At each stage you will be advised if you are to progress to the next.
Key dates
Vacancy closing date 11 March 2026 (We may close the vacancy early if we have a high volume of applicants)
Assessment centre date (group activities / professional discussions) - 27 March 2026
Position is to cover the East 4 area - base is TBC but will cover the following areas - Chorley, Accrington, Blackburn, Alston, Burnley
Person Specification
Qualifications and Education
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Provide evidence of recent ongoing personal development actions
- Highly developed knowledge of NHS national and local context
Skills and Abilities
Essential
- Innovative and commercial thinking ability
- Is personally credible with internal and external stakeholders and staff
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Highly developed ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Highly developed visible leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture change often communicating in a challenging environment
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Substantial management experience and knowledge in related commercial operational health & social care services
- Knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management
- Experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Personal Attributes
Essential
- Holds a full valid driving license, regular requirement for driving
- Flexible and highly motivated
- Flexible and highly motivated
Person Specification
Qualifications and Education
Essential
- Degree or equivalent experience
- Recognised management qualification(s) gained through additional study
- Provide evidence of recent ongoing personal development actions
- Highly developed knowledge of NHS national and local context
Skills and Abilities
Essential
- Innovative and commercial thinking ability
- Is personally credible with internal and external stakeholders and staff
- Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Persuasive oral and written communication style, able to adapt to different audiences
- Highly developed ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
- Highly developed visible leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture change often communicating in a challenging environment
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Substantial management experience and knowledge in related commercial operational health & social care services
- Knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management
- Experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
- Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility
- Budget management experience
Personal Attributes
Essential
- Holds a full valid driving license, regular requirement for driving
- Flexible and highly motivated
- Flexible and highly motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
20 PTS Operational Management, East 4 - TBC
Base TBC - covering - Chorley, Accrington, Blackburn, Alston, Burnley
Bolton
BL1 5DD
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
