Job summary
The post holder will be an experienced Paramedic or Nurse, who acting within their professional boundaries will provide clinical leadership, management and supervision to a team of Urgent & Emergency Care Advanced Practitioners (UECAP). This will be within the Integrated Contact Centres (ICC) and operational responding.
The post holder will be based at Estuary Point ICC and the role will be self-rostering with the requirement to provide daily operational cover over a 7-day period between the UEC AP Operational Manager team.
Main duties of the job
The post holder will ensure the delivery of excellent patient care through the continuous achievement of clinical standards. The post holder will support service development and modernisation plans by leading on local implementation of changes to clinical triage systems, clinical practice and care pathways.
The post holder will deliver clinical learning, essential updates and CPD to all clinical practitioners, clinically lead on development of the AP-UEC role and other rotational roles alongside undertaking relevant research and development activities.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Assessment Centre to take place on 16 March 2026 at Estuary Point
Professional Discussions to follow on 19 March 2026
Job description
Job responsibilities
Assessment Centre to take place on 16 March 2026 at Estuary Point
Professional Discussions to follow on 19 March 2026
Person Specification
Qualification & Knowledge
Essential
- Educated to Degree level in relevant subject; or equivalent level of experience of working at a similar level in this area.
- Evidence of relevant CPD activities
- Nurse or Paramedic with current NMC or HCPC registration
- Hold level 5 or 6 HEI module in mentoring or equivalent
Experience
Essential
- Expert knowledge of Pre-Hospital and Urgent Care systems, acquired through substantive experience.
- Thorough knowledge of 111 and 999 primary and secondary triage processes within UK NHS ASTs
- Experience in working collaboratively with Urgent Care colleagues across other NHS ASTs and other organisational bodies (e.g. AACE)
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services.
- Good understanding and application of qualitative & quantitative research methods in practice
- Experience of system changes, including IM&T system development to support practice
- Knowledge of macro and micro contextual drivers and developments, particularly "Taking Healthcare to the Patient" and Urgent Care Strategy driver
- Understanding of the commissioning process leading to service development within the NHS
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Skills & Competencies
Essential
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders
- Ability to influence and negotiate with a wide range of stakeholders (e.g. GP's, CCG's, Acute services) to develop multidisciplinary working.
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities.
- Development of evidence based clinical practice
- Evidence of persuading Board, Executives and other Senior Managers of the respective merits of different options, innovation and potential opportunities with new practices
- Ability to motivate, performance manage and develop teams and individuals.
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Values & Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Person Specification
Qualification & Knowledge
Essential
- Educated to Degree level in relevant subject; or equivalent level of experience of working at a similar level in this area.
- Evidence of relevant CPD activities
- Nurse or Paramedic with current NMC or HCPC registration
- Hold level 5 or 6 HEI module in mentoring or equivalent
Experience
Essential
- Expert knowledge of Pre-Hospital and Urgent Care systems, acquired through substantive experience.
- Thorough knowledge of 111 and 999 primary and secondary triage processes within UK NHS ASTs
- Experience in working collaboratively with Urgent Care colleagues across other NHS ASTs and other organisational bodies (e.g. AACE)
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services.
- Good understanding and application of qualitative & quantitative research methods in practice
- Experience of system changes, including IM&T system development to support practice
- Knowledge of macro and micro contextual drivers and developments, particularly "Taking Healthcare to the Patient" and Urgent Care Strategy driver
- Understanding of the commissioning process leading to service development within the NHS
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Skills & Competencies
Essential
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders
- Ability to influence and negotiate with a wide range of stakeholders (e.g. GP's, CCG's, Acute services) to develop multidisciplinary working.
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities.
- Development of evidence based clinical practice
- Evidence of persuading Board, Executives and other Senior Managers of the respective merits of different options, innovation and potential opportunities with new practices
- Ability to motivate, performance manage and develop teams and individuals.
- Demonstrable compassionate and inclusive leadership
- Experience in the application of HR processes
- Demonstrable experience of line management responsibilities
Values & Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
