North West Ambulance Service NHS Trust

Human Resources Administrator

The closing date is 25 February 2026

Job summary

An exciting opportunity has arisen within the Corporate HR team at North West Ambulance Service for a HR Administrator. This is full-time fixed term role (37.5 hours per week) and is based at Trust HQ at Ladybridge Hall, Bolton with the option of an agile working approach which includes a mix of home and office working.

Is this role for me?

If you consider yourself to be friendly, approachable, resourceful and driven to make a difference to people, then this role might be just what you are looking for.

The post holder will provide a comprehensive and high-quality administrative support service to the Corporate HR Team. You will work in partnership to provide administrative support and coordination on a range of HR projects and initiatives.

The post holder will support the job evaluation function within HR Corporate Services by being the point of contact for staff and managers, providing proactive, comprehensive and professional guidance and advice.

Main duties of the job

The ideal candidate will be experienced in providing administrative support within a complex organisation. Key responsibilities include:

Acting as the first point of contact for HR queries to the Corporate HR team.

Supporting the organisation and delivery of job evaluation panels.

Communicating and engaging effectively with staff across the organisation.

Aiding the delivery of a range of Corporate HR projects and activities.

Maintaining HR documents on the intranet

Responding to queries to the Corporate HR mailbox or signposting staff and managers.

We're looking for an enthusiastic individual who has:

Level 3 qualification in Business Administration or equivalent experience.

Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).

An interest in working within HR and the People Directorate.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

16 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

242-4930

Job locations

Ladybridge Hall

Bolton

BL1 5DD

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Skills / competencies

Essential

Excellent computer and IT skills to enable the production of reports and spreadsheets
Good verbal, written and interpersonal skills with the ability to establish rapport with people at all levels and to enable effective communication with senior staff
Demonstrates initiative, self-motivation, and ability to problem solve
Able to work without close supervision
Understands the importance of and ability to maintain confidentiality and deal with situations in a sensitive and compassionate manner
Possess a positive and flexible attitude to working under pressure within a busy environment
Ability to organise and manage a busy workload to meet deadlines, prioritise and have good attention to detail

Qualification and knowledge

Essential

Level 3 qualification in Business Administration or willingness to work towards
Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Knowledge of or willingness to acquire knowledge of NHS Agenda for Change Terms and Conditions of Employment

Experience

Essential

Providing comprehensive administrative support within a complex organisation
Use of databases to input, maintain and report on information
Delivering high standards of customer service
Formal minute taking at meetings

Values and behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptabl
Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Person Specification

Skills / competencies

Essential

Excellent computer and IT skills to enable the production of reports and spreadsheets
Good verbal, written and interpersonal skills with the ability to establish rapport with people at all levels and to enable effective communication with senior staff
Demonstrates initiative, self-motivation, and ability to problem solve
Able to work without close supervision
Understands the importance of and ability to maintain confidentiality and deal with situations in a sensitive and compassionate manner
Possess a positive and flexible attitude to working under pressure within a busy environment
Ability to organise and manage a busy workload to meet deadlines, prioritise and have good attention to detail

Qualification and knowledge

Essential

Level 3 qualification in Business Administration or willingness to work towards
Confident working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Knowledge of or willingness to acquire knowledge of NHS Agenda for Change Terms and Conditions of Employment

Experience

Essential

Providing comprehensive administrative support within a complex organisation
Use of databases to input, maintain and report on information
Delivering high standards of customer service
Formal minute taking at meetings

Values and behaviours

Essential

Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptabl
Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)