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North West Ambulance Service NHS Trust

SCC GM System Control Centre Coordinator

The closing date is 22 January 2026

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Job summary

Position - GM System Control Centre (SCC) Hub Coordinator

Location - Parkway

Type - Permanent

Closing Date - 22nd Jan 2026

We are looking to recruit a highly motivated and flexible individual to join the GM System Control centre Hub Coordinator based in the Regional Operational Coordinating Centre (ROCC) at Parkway, Manchester working 18.75hrs on average per week.

Main duties of the job

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; to develop an understanding of bed availability and overall Acute Trust status -ensuring an accurate electronic record is maintained throughout the shift.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

08 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

242-4913

Job locations

10 Greater Manchester Urgent and Emergency Care Hub S2

Manchester

M14 7LU

Job description

Job responsibilities

The function is a key point of contact for NHS England, SCCs, Public Health England and Department of Health.

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Base location Parkway, Manchester.

Job description

Job responsibilities

The function is a key point of contact for NHS England, SCCs, Public Health England and Department of Health.

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Base location Parkway, Manchester.

Person Specification

Qualifications and Education

Essential

C3 familiarisation
AMPDS/Dispatch ECC or IHCD Operational qualification.

Skills and Abilities

Essential

Excellent verbal and written communication skills.
Report writing abilities
Ability to manage a heavy workload and work effectively during busy periods
Analytical and problem solving skills
Decision making
Planning and organisational skills
Self-motivated with good time management skills

Knowledge and Experience

Essential

An understanding of Capacity Management Systems
Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.
Active involvement/understanding of roles within Major Incident.
Two years Operational or ECC experience.

Personal

Essential

Ability to work effectively in a pressurised environment and maintain confidentiality
Ability to follow protocols and procedures
Be smart and presentable
Flexible approach to work due to the unsocial hours that the post requires

Person Specification

Qualifications and Education

Essential

C3 familiarisation
AMPDS/Dispatch ECC or IHCD Operational qualification.

Skills and Abilities

Essential

Excellent verbal and written communication skills.
Report writing abilities
Ability to manage a heavy workload and work effectively during busy periods
Analytical and problem solving skills
Decision making
Planning and organisational skills
Self-motivated with good time management skills

Knowledge and Experience

Essential

An understanding of Capacity Management Systems
Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.
Active involvement/understanding of roles within Major Incident.
Two years Operational or ECC experience.

Personal

Essential

Ability to work effectively in a pressurised environment and maintain confidentiality
Ability to follow protocols and procedures
Be smart and presentable
Flexible approach to work due to the unsocial hours that the post requires

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

10 Greater Manchester Urgent and Emergency Care Hub S2

Manchester

M14 7LU

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

10 Greater Manchester Urgent and Emergency Care Hub S2

Manchester

M14 7LU

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)