Job summary
The Clinical Delivery team are looking for a highly motivated individual with supporting evidence-based knowledge and experience to join our Integrated Contact Centre (ICC). This role will provide support and leadership to a multi-disciplinary team. Applicants will be expected to quickly adapt to current ICC policies, procedures and systems currently in place. A desire to support and lead an expanding workforce through change is essential.
The role will provide 24-hour cover across Clinical Delivery within the NWAS ICC footprint with the expectation for the successful post holder to travel across all ICC sites as required to provide presence and support as needed.
Main duties of the job
The post holder will be expected to provide visible leadership to a multi-disciplinary team. As part of the Clinical Delivery team, you will be expected to demonstrate flexibility, approachability and the passion to coach staff whilst delivering and encouraging the Trusts strategies and values. The post holder will ensure that their team has access and education and support to meet Trust targets and expectations.
As a Clinical Delivery Team Manager, you will have significant responsibilities for your team's wellbeing including development and education, sickness and absence management, conducting monthly 1-2-1's, delivering KPI'S and guiding staff through Performance Management Plans as required.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the job description fully before applying for this role.
Recruitment Campaign:
Advertising Dates: 22.12.2025 - 18.01.2025
Assessment Centre: 27.01.2026 at Estuary Point
Professional Discussion: 29.01.2026 at Estuary Point
Location: This role will be based out of Broughton (Preston)
Job description
Job responsibilities
Please ensure you have read the job description fully before applying for this role.
Recruitment Campaign:
Advertising Dates: 22.12.2025 - 18.01.2025
Assessment Centre: 27.01.2026 at Estuary Point
Professional Discussion: 29.01.2026 at Estuary Point
Location: This role will be based out of Broughton (Preston)
Person Specification
Skills / Competencies
Essential
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders.
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities.
- Ability to work effectively in a pressurized environment.
- Ability to motivate, performance manage and develop teams and individuals
- Demonstrable compassionate and inclusive leadership
- Demonstrable experience of line management responsibilities
Qualification and Knowledge
Essential
- Educated to Diploma level in relevant subject; or equivalent level of experience of working at a similar level in this area and willing to work towards CMI level 5 qualification
- Evidence of in-depth knowledge of information and reporting systems, staff management, performance management and change management
- Significant experience in the application of HR processes
Experience
Essential
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services.
- Experience of system changes to support practice.
- Experience of working in a multi-disciplinary team
- Can demonstrate experience of leading and managing diverse staff employed in the provision of patient services
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Person Specification
Skills / Competencies
Essential
- Evidence of Leadership & Mentoring skills
- Excellent written and analytical skills to provide reports to both Internal & External stakeholders.
- Proven decision-making skills, including management of risk
- Excellent IT literacy skills
- Enthusiasm and drive to develop Urgent Care
- Good organisational and planning skills to manage a range of activities.
- Ability to work effectively in a pressurized environment.
- Ability to motivate, performance manage and develop teams and individuals
- Demonstrable compassionate and inclusive leadership
- Demonstrable experience of line management responsibilities
Qualification and Knowledge
Essential
- Educated to Diploma level in relevant subject; or equivalent level of experience of working at a similar level in this area and willing to work towards CMI level 5 qualification
- Evidence of in-depth knowledge of information and reporting systems, staff management, performance management and change management
- Significant experience in the application of HR processes
Experience
Essential
- Proven knowledge and experience relating to the operation of Primary & Urgent Care Services.
- Experience of system changes to support practice.
- Experience of working in a multi-disciplinary team
- Can demonstrate experience of leading and managing diverse staff employed in the provision of patient services
- Experience of working within an NHS Ambulance Emergency Operations Centre or Contact Centre environment.
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
ICC Clinical Delivery Broughton, Preston
Broughton, 449-451 Garstang Rd, Broughton, Preston PR3 5LN
Preston
PR3 5LN
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
