Job summary
Are you an experienced leader with a passion for operational excellence in patient care? As a Patient Transport Service Sector Manager, you will play a pivotal role in the efficient delivery and performance management of our Patient Transport Services (PTS).
You will work collaboratively with internal and external stakeholders to oversee daily operations, tackle high-demand periods, and mitigate risks, all while supporting the Deputy Head of PTS to deliver on NHS, Trust, and service line strategies.
This is a unique opportunity to make a meaningful impact on patient experiences and outcomes while driving operational excellence across the North West.
Main duties of the job
PTS Sector Manager - key responsibilities (non-exhaustive)
- Provide strategic leadership and management of a designated Sector, ensuring that the long-term plans for service design, service delivery and resource deployment will secure future business, promote cost efficiency and deliver improving quality
- Accountable for the direct delivery of transport services to patients travelling for non-urgent and non-emergency treatment within a specified Sector, ensuring all operational resources employed in the delivery of the service are clinically appropriate to the patients' needs, ensuring that standards of patients & staff safety are adhered to and that quality & performance targets are met.
- Ensure effective collaborative working relationships with stakeholders across the health economy, engaging with senior clinicians and managers across organisational boundaries, to effectively manage the Trust's reputation as an excellent provider of Non-Emergency PTS to ensure ongoing deliverability and sustainability of the service.
- Accountable for effective management of all managers and supervisory staff in the visible leadership of all Ambulance Care Assistants and volunteers withinservice delivery for their Sector, ensuring delivery of a high quality, safe and efficient service to patients.
- Ensure that all operational risks are identified and managed effectively, taking responsibility for the management of the sector Risk Register.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Why Join Us?
At NWAS, we are committed to making a real difference to the communities we serve. As the PTS Sector Manager, you will be part of a dynamic leadership team that values innovation, collaboration, and professional growth.
We offer:
- Opportunities for professional development and ongoing learning.
- A supportive, inclusive workplace that values your contribution.
Apply today if you are ready to take on this exciting leadership role and make a lasting impact. Join us in ensuring that every patient receives the highest standard of care, delivered with compassion, dignity, and respect.
Application Process
- Closing date for applications 11 November 2025
- Shortlisting process completed by 25 November 2025
- Assessment centre and professional discussions weekcommencing 01 December 2025
Job description
Job responsibilities
Why Join Us?
At NWAS, we are committed to making a real difference to the communities we serve. As the PTS Sector Manager, you will be part of a dynamic leadership team that values innovation, collaboration, and professional growth.
We offer:
- Opportunities for professional development and ongoing learning.
- A supportive, inclusive workplace that values your contribution.
Apply today if you are ready to take on this exciting leadership role and make a lasting impact. Join us in ensuring that every patient receives the highest standard of care, delivered with compassion, dignity, and respect.
Application Process
- Closing date for applications 11 November 2025
- Shortlisting process completed by 25 November 2025
- Assessment centre and professional discussions weekcommencing 01 December 2025
Person Specification
Qualifications and Education
Essential
- Educated to Masters degree level or equivalent experience
- Recognised management qualification
- Provide evidence of recent ongoing personal development actions
- Current broad knowledge of NHS national and local context
Skills and Abilities
Essential
- Can evidence innovative and commercial thinking ability
- Is personally credible with internal and external stakeholders and staff
- Highly developed analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Highly developed analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Ability to translate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Highly developed negotiating and influencing skills
- Highly developed leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture change
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Significant management experience and knowledge in related commercial operational services or health and social care sector
- Highly developed knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management within relevant sector
- Significant experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
- Substantial experience of leading and successfully implementing change
- Budget management experience
Personal Attributes
Essential
- Holds a valid UK driving license, regular requirement for driving
- Flexible and highly motivated
- Project a professional image
Person Specification
Qualifications and Education
Essential
- Educated to Masters degree level or equivalent experience
- Recognised management qualification
- Provide evidence of recent ongoing personal development actions
- Current broad knowledge of NHS national and local context
Skills and Abilities
Essential
- Can evidence innovative and commercial thinking ability
- Is personally credible with internal and external stakeholders and staff
- Highly developed analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Highly developed analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
- Ability to translate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
- Highly developed negotiating and influencing skills
- Highly developed leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture change
- Ability to handle detail within plans and make informed decision and judgements
- Ability to identify and assess risks, anticipate difficulties and successfully address them
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- ICT literate, including ability to analyse and manipulate data
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Respects and applies patient confidentiality at all times
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Knowledge and Experience
Essential
- Significant management experience and knowledge in related commercial operational services or health and social care sector
- Highly developed knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management within relevant sector
- Significant experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
- Substantial experience of leading and successfully implementing change
- Budget management experience
Personal Attributes
Essential
- Holds a valid UK driving license, regular requirement for driving
- Flexible and highly motivated
- Project a professional image
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
20 PTS Senior Management Team
Cumbria & Lancashire - Base TBC
Cumbria & Lancashire - Base TBC
PR3 5LN
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
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