Job summary
An exciting opportunity has arisen for an Area Business Support Officer to join the Cumbria and Lancashire Service Delivery team. Are you highly organised, proactive, and passionate about supporting senior leadership teams?
We are looking for a dynamic individual to join our team and play a key role in ensuring the smooth running of operations across the Cumbria and Lancashire area. You will provide high-level administrative and organisational support to senior managers, helping to streamline communication, manage complex diaries, coordinate meetings, and handle correspondence with professionalism and efficiency.
Main duties of the job
In this key role, you will support the area senior leadership team managing complex diaries, coordinating meetings, preparing agendas and documentation, and ensuring effective communication across teams.
You will also manage correspondence, prioritise tasks, and ensure timely follow-up on actions. Acting as a central point of contact, you'll help streamline processes, improve efficiency, and support senior managers in their day-to-day responsibilities.
Discretion, attention to detail, and a proactive approach are essential in this fast-paced and rewarding role. Please refer to the job description for a full overview of the role along with the person specification.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Interviews to take place on the 10th December
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Interviews to take place on the 10th December
Person Specification
Skills
Essential
- Ability to plan and organise work independently to support Area Director, Area Head of Operations and Area Consultant Paramedics' workload and achieve deadlines
- Ability to analyse a wide range of complex information and summarise appropriately
- Forward-looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems
- Excellent IT skills, able to use a wide range of software packages and proficient use of MS Word, MS Excel, MS Powerpoint, e-mail and internet applications
- The ability to act with discretion and understand the need for confidentiality
- The ability to use own initiative with a flexible approach to work and consistently drives for high quality service delivery
- The ability to prioritise and balance a range of competing tasks and deliver within required timescales
- Excellent verbal and written communication skills
- Ability to produce accurate, high quality reports, minutes, presentations, briefings requiring attention to detail at all times
- Excellent interpersonal skills, able to engage with a variety of stakeholders at all levels of seniority
- Ability to work across various locations on the NWAS footprint to meet demand
Qualifications
Essential
- Degree level qualification and/or equivalent experience in business administration
- Knowledge of information needs at Director level
- Knowledge of health economy structures and responsibilities to facilitate effective liaison
Experience
Essential
- Experience working in a similar role supporting senior managers
- Experience of preparing and compiling reports, meeting papers/ packs and action plans/ trackers
- Demonstratable experience of dealing with matters of a highly sensitive and confidential nature
- Proven experience of supporting senior level meetings and producing minutes to a high standard of accuracy within a short timescale
- Experience using office systems
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Skills
Essential
- Ability to plan and organise work independently to support Area Director, Area Head of Operations and Area Consultant Paramedics' workload and achieve deadlines
- Ability to analyse a wide range of complex information and summarise appropriately
- Forward-looking thinker who actively seeks opportunities and proposes solutions to bring new approaches to old problems
- Excellent IT skills, able to use a wide range of software packages and proficient use of MS Word, MS Excel, MS Powerpoint, e-mail and internet applications
- The ability to act with discretion and understand the need for confidentiality
- The ability to use own initiative with a flexible approach to work and consistently drives for high quality service delivery
- The ability to prioritise and balance a range of competing tasks and deliver within required timescales
- Excellent verbal and written communication skills
- Ability to produce accurate, high quality reports, minutes, presentations, briefings requiring attention to detail at all times
- Excellent interpersonal skills, able to engage with a variety of stakeholders at all levels of seniority
- Ability to work across various locations on the NWAS footprint to meet demand
Qualifications
Essential
- Degree level qualification and/or equivalent experience in business administration
- Knowledge of information needs at Director level
- Knowledge of health economy structures and responsibilities to facilitate effective liaison
Experience
Essential
- Experience working in a similar role supporting senior managers
- Experience of preparing and compiling reports, meeting papers/ packs and action plans/ trackers
- Demonstratable experience of dealing with matters of a highly sensitive and confidential nature
- Proven experience of supporting senior level meetings and producing minutes to a high standard of accuracy within a short timescale
- Experience using office systems
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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