Job summary
An exciting opportunity has arisen for a MERIT Support Coordinator. This is a full time position working Monday to Friday with a commitment to join the existing on call loggist team.
The NWAS MERIT Coordinator (MSC) is essential in ensuring the operational readiness and strategic delivery of the Medical Emergency Response Incident Team (MERIT). The role involves delivering high-quality administrative, operational, and project support to the MERIT Manager and the Head of Special Operations. The MSC will manage staff rosters, coordinate resources, ensure compliance with training requirements, oversee procurement, and contribute to quality improvement and research initiatives, all while upholding the Trust's values of inclusivity, collaboration, and excellence.
The role demands excellent organisational, communication, and problem-solving skills, with a focus on meeting the needs of the team and ensuring alignment with organisational policies and procedures.
Main duties of the job
Working with the MERIT Manager, the MERIT support coordinator will coordinate and allocate roster positions to ensure 24hr on call cover is provided. The MERIT Support Coordinator will support the allocation of training, helping to organise appropriate venues across the North West. With a responsibility for ensuring timely payment, the MERIT Support Coordinator will work to populate expenses, input time sheets and organise pay.
The role provides a comprehensive project and administrative support function to the MERIT Manager with a requirement to monitor financial activities associated with the delivery of MERIT, use effective systems to provide complex information/reports in a timely manner and to deal with a range of queries relating to the activities of the MERIT team.
The successful applicant will join a team committed to providing the best possible response to major and critical incident working and to enable the Trust to meet its requirements around NHS Interoperability Core Standards.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Job description
Job responsibilities
Please ensure you have read the full Job Description and Person Specification before applying for this role.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Person Specification
Skills
Essential
- Demonstrate exceptional verbal and written communication skills, including the ability to draft professional reports, transcribe meeting minutes, and coordinate correspondence effectively
- Demonstrate proven analytical and judgement skills, problem solving skills and ability to make and act upon decisions
- Excellent planning & organisational skills
- Ability to negotiate and influence persuasively, commanding confidence and respect from colleagues
- Ability to design and implement changes to improve systems and processes
- Proactive and self-motivated.
- Ability to manage own time, work under pressure, balance multiple priorities and meet deadlines.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
- Competence in the use of IT software and hardware for the maintenance of records and the development and production of reports, particularly Microsoft Office 365.
- Demonstrable compassion and inclusive working practices.
Qualifications and Knowledge
Essential
- In-depth knowledge of NHS procurement policies and financial procedures, including Standing Financial Instructions (SFIs)
- An understanding of the principles of equality of opportunities in relation to staff and service users.
- Knowledge of information needs at senior management level
- Knowledge of EPRR and Special Operations responsibilities to facilitate effective liaison.
Experience
Essential
- Demonstrable experience in supporting operational teams within a fast-paced environment, including rostering, resource coordination, and compliance monitoring.
- Experience working in administrative position.
- Experience in the application of HR, recruitment and onboarding processes
- Demonstrable experience of dealing with matters of a highly sensitive and confidential nature.
- Experience of interpreting statistical data effectively in order to make meaningful judgements.
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Skills
Essential
- Demonstrate exceptional verbal and written communication skills, including the ability to draft professional reports, transcribe meeting minutes, and coordinate correspondence effectively
- Demonstrate proven analytical and judgement skills, problem solving skills and ability to make and act upon decisions
- Excellent planning & organisational skills
- Ability to negotiate and influence persuasively, commanding confidence and respect from colleagues
- Ability to design and implement changes to improve systems and processes
- Proactive and self-motivated.
- Ability to manage own time, work under pressure, balance multiple priorities and meet deadlines.
- Ability to maintain confidentiality and deal with situations in a sensitive manner.
- Competence in the use of IT software and hardware for the maintenance of records and the development and production of reports, particularly Microsoft Office 365.
- Demonstrable compassion and inclusive working practices.
Qualifications and Knowledge
Essential
- In-depth knowledge of NHS procurement policies and financial procedures, including Standing Financial Instructions (SFIs)
- An understanding of the principles of equality of opportunities in relation to staff and service users.
- Knowledge of information needs at senior management level
- Knowledge of EPRR and Special Operations responsibilities to facilitate effective liaison.
Experience
Essential
- Demonstrable experience in supporting operational teams within a fast-paced environment, including rostering, resource coordination, and compliance monitoring.
- Experience working in administrative position.
- Experience in the application of HR, recruitment and onboarding processes
- Demonstrable experience of dealing with matters of a highly sensitive and confidential nature.
- Experience of interpreting statistical data effectively in order to make meaningful judgements.
Values
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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