North West Ambulance Service NHS Trust

Administrator for South Lancashire

The closing date is 16 September 2025

Job summary

We are looking for a PES Operations Support Administratorto join our team, providing high-quality administrative and secretarial support to the Sector Management Team. This is a part-time role of 22.5 hours per week, worked over three days, and will be based in Preston. The role offers the opportunity to work in a fast-paced environment, supporting frontline services and ensuring effective operational delivery.

Main duties of the job

The post holder will manage and prioritise a varied administrative workload, including data collation, report preparation, payroll input, meeting coordination, and maintaining accurate records.

They will act as a key point of contact for staff queries, support sickness and HR processes, liaise with other departments, and provide accurate and timely information to managers. Strong organisational skills, attention to detail, and the ability to work flexibly are essential.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

02 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

242-4793

Job locations

10 300 Preston PES

Preston

PR1 6US

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Qualifications

Essential

Educated to GCSE/'0' Level standards (or equivalent) obtaining levels 4 - 9 in a minimum of 5 subjects including English/Maths.
Two years' experience in an administrative environment
NVQ 3 in Business Administration or equivalent experience

Skills

Essential

Effective verbal and written communication skills when dealing with colleagues and visitors.
Understands and maintains confidentiality at all times
Able to organise and prioritise own workload and use own initiative to prioritise a busy workload, effectively switch between a range of activities and meet demanding deadlines
Attention to detail

Knowledge

Essential

Computer literate with a broad understanding of MS Office software packages - Outlook, Word, Excel and Access.
Knowledge of Data Protection Act and General Data Protection Regulation (GDPR).
Knowledge of administrative procedures

Personal Attributes

Essential

Smart, professional appearance.
Persuasive, influential and assertive.
Able to work alone and as a team player
Pleasant telephone manner
Self-motivated

General

Essential

Flexible approach to working practices
Possess a current driving licence

Person Specification

Qualifications

Essential

Educated to GCSE/'0' Level standards (or equivalent) obtaining levels 4 - 9 in a minimum of 5 subjects including English/Maths.
Two years' experience in an administrative environment
NVQ 3 in Business Administration or equivalent experience

Skills

Essential

Effective verbal and written communication skills when dealing with colleagues and visitors.
Understands and maintains confidentiality at all times
Able to organise and prioritise own workload and use own initiative to prioritise a busy workload, effectively switch between a range of activities and meet demanding deadlines
Attention to detail

Knowledge

Essential

Computer literate with a broad understanding of MS Office software packages - Outlook, Word, Excel and Access.
Knowledge of Data Protection Act and General Data Protection Regulation (GDPR).
Knowledge of administrative procedures

Personal Attributes

Essential

Smart, professional appearance.
Persuasive, influential and assertive.
Able to work alone and as a team player
Pleasant telephone manner
Self-motivated

General

Essential

Flexible approach to working practices
Possess a current driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

10 300 Preston PES

Preston

PR1 6US

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

10 300 Preston PES

Preston

PR1 6US

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)