North West Ambulance Service NHS Trust

PTS Team Leader

The closing date is 01 September 2025

Job summary

Northwest Ambulance Service are looking to recruit a Patient Transport Team Leader in the West Cumbria Area. The main base will be at Flimby Ambulance Station with responsibility for satellite bases in Distington and Egremont. The successful applicant will be expected to cover the North Cumbria Group of bases in Carlisle, Penrith and Wigton on an ad hoc basis.

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to fill theposition of Patient Transport Service Team Leader in the West 4 Operational Sector. Based in West Cumbria you will be directly responsible for the effective management and leadership of a team of operational staff, and you will be responsible within your locality for ensuring the continued delivery of the high quality and efficient service that we provide to our patients and stakeholders.

Main duties of the job

This position offers an excellent opportunity for a committed individual who is wishing to progress into a supervisory role. Ideally, you should have significant operational experience, have a flexible attitude towards work and be willing to travel within the operational group if required to do so, and possess excellent interpersonal skills and communication skills in order to meet the demands of a challenging and dynamic role.

"NWAS is an inclusive employer and welcomes applications from all underrepresentedgroups to ensure our workforce reflect the diversity of the communities we serve."

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

21 August 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4786-LR

Job locations

20 Cumbria PTS Team Leaders S2

Distington, Flimby

CA2 7AN

Job description

Job responsibilities

Working for our organisation

Be Think Do is our leadership philosophy. NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our Be Think Do behaviours. There are a number of stages to finding the right candidate for the position, these stages may include; application; attendance at an assessment centre (group/individual activities); professional discussion. At each stage applicants will be advised if they are to progress to the next stage.

Detailed job description and main responsibilities

Please read the Job Description and Person Specification carefully and ensure that your supporting statement clearly states why you feel you are suitable for this role.

Job description

Job responsibilities

Working for our organisation

Detailed job description and main responsibilities

Please read the Job Description and Person Specification carefully and ensure that your supporting statement clearly states why you feel you are suitable for this role.

Person Specification

Qualification / Education

Essential

Have or be working towards a Management or Supervisory qualification. CMI level 2 NVQ 3
Literacy and numeracy to standards equivalent to GSCE level
Full driving licence

Skills / Abilities

Essential

Leadership abilities
Excellent verbal and written communication skills
Team working, ability to influence and motivate colleagues to work efficiently
Problem solving skills
Ability to work independently on own initiative.
Planning and organisation skills
Ability to work under pressure
Self motivated
Flexible and adaptable
Flexibility of working / practice
Flexibility of working / practice
Administration skills

Knowledge / Experience

Essential

Experience of managing staff
Experience of dealing with difficult situations where tact and diplomacy are required
Basic computer skills and an understanding of the reporting systems within NWAS
Knowledge of NWAS policies and procedures
A full understanding of the role and responsibilities of PTS staff

Person Specification

Qualification / Education

Essential

Have or be working towards a Management or Supervisory qualification. CMI level 2 NVQ 3
Literacy and numeracy to standards equivalent to GSCE level
Full driving licence

Skills / Abilities

Essential

Leadership abilities
Excellent verbal and written communication skills
Team working, ability to influence and motivate colleagues to work efficiently
Problem solving skills
Ability to work independently on own initiative.
Planning and organisation skills
Ability to work under pressure
Self motivated
Flexible and adaptable
Flexibility of working / practice
Flexibility of working / practice
Administration skills

Knowledge / Experience

Essential

Experience of managing staff
Experience of dealing with difficult situations where tact and diplomacy are required
Basic computer skills and an understanding of the reporting systems within NWAS
Knowledge of NWAS policies and procedures
A full understanding of the role and responsibilities of PTS staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

20 Cumbria PTS Team Leaders S2

Distington, Flimby

CA2 7AN

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

20 Cumbria PTS Team Leaders S2

Distington, Flimby

CA2 7AN

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)