North West Ambulance Service NHS Trust

Capacity Manager

The closing date is 03 August 2025

Job summary

There is an exciting opportunity for a highly motivated individual with a passion for data and improvement to join our Trust. The role has a responsibility for ensuring the ongoing delivery of high-quality operational information to the Trust. Working within the Service Delivery Directorate, you would be responsible for developing and maintaining a systematic and integrated approach to operational planning. In addition, overseeing systems to enable various simple and complex scenario modelling to support the organisation in delivering operational optimisation. This role offers an opportunity to work across the Service Delivery Directorate, the wider Trust and external organisations to help develop the effective use of data and information to enhance decision making and operational performance.

Main duties of the job

Applicants must be educated to degree level or have equivalent experience and must possess the knowledge and experience data systems, information reporting in a large, complex organisation. The role requires highly developed data analysis and processing skills. Candidates must have experience in database, graphical information systems, business modelling and have a good knowledge of creating and using Power BI reports.

Candidates must also be excellent communicators and be able to deliver complex messages to a range of staff groups and have strong persuasion and negotiation skills to ensure that effective workforce planning becomes embedded across the Trust. A proactive problem solver with the ability to maintain a focus on detail whilst meeting challenging deadlines, you must also be able to balance multiple priorities.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

18 July 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4751-LR

Job locations

Parkway

Manchester

M14 7LU


Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Skills

Essential

  • Highly developed analytical skills, to enable analyse and interpretation of a range of complex data to support decision making
  • Excellent ICT skills (Microsoft Office Suit), including database and Graphical Information System Analysis
  • Excellent written and verbal communication skills, with the ability to communicate complex information to a range of audiences
  • Report writing and Presentation skills
  • Decision making, able to analyse complex data and interpret outcomes, to ensure robust decision making taking into account a full range of factors
  • Highly developed planning skills to enable the use of data to amend and develop highly complex operational and resourced deployment plans
  • Forward planning skills
  • High level of skills in SQL-Transact and SQL server
  • Good Team building skills and work under pressure
  • Experience of working a large NHS Trust
  • Demonstrable compassionate and inclusive leadership
  • Experience in the application of HR processes
  • Demonstrable experience of line management responsibilities

Qualifications

Essential

  • Educated to degree level or equivalent experience
  • Evidence of specialist training in ICT skills
  • Evidence of relevant CPD

Experience

Essential

  • Experience of complex data management and analysis to inform decision making within the department and organisation
  • Experience of using spreadsheets and databases to record and report on information
  • Ambulance service knowledge and experience
  • Experience of using/creating reports in Power BI
  • Experience of Modelling Business activities
  • Understanding of Information Governance
  • Understanding of Information reporting Methods
  • Experience of Graphical Information Systems

Values

Essential

  • Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
  • Being at our best - professional and adaptable and takes pride in work
  • Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification

Skills

Essential

  • Highly developed analytical skills, to enable analyse and interpretation of a range of complex data to support decision making
  • Excellent ICT skills (Microsoft Office Suit), including database and Graphical Information System Analysis
  • Excellent written and verbal communication skills, with the ability to communicate complex information to a range of audiences
  • Report writing and Presentation skills
  • Decision making, able to analyse complex data and interpret outcomes, to ensure robust decision making taking into account a full range of factors
  • Highly developed planning skills to enable the use of data to amend and develop highly complex operational and resourced deployment plans
  • Forward planning skills
  • High level of skills in SQL-Transact and SQL server
  • Good Team building skills and work under pressure
  • Experience of working a large NHS Trust
  • Demonstrable compassionate and inclusive leadership
  • Experience in the application of HR processes
  • Demonstrable experience of line management responsibilities

Qualifications

Essential

  • Educated to degree level or equivalent experience
  • Evidence of specialist training in ICT skills
  • Evidence of relevant CPD

Experience

Essential

  • Experience of complex data management and analysis to inform decision making within the department and organisation
  • Experience of using spreadsheets and databases to record and report on information
  • Ambulance service knowledge and experience
  • Experience of using/creating reports in Power BI
  • Experience of Modelling Business activities
  • Understanding of Information Governance
  • Understanding of Information reporting Methods
  • Experience of Graphical Information Systems

Values

Essential

  • Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
  • Being at our best - professional and adaptable and takes pride in work
  • Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Parkway

Manchester

M14 7LU


Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Parkway

Manchester

M14 7LU


Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Head of Regional Planning and Community Engagement

Graham Lovatt

Graham.Lovatt@nwas.nhs.uk

Details

Date posted

18 July 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4751-LR

Job locations

Parkway

Manchester

M14 7LU


Supporting documents

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