North West Ambulance Service NHS Trust

Group Admin Officer

The closing date is 09 July 2025

Job summary

Are you a hardworking and efficient administrator looking for a new opportunity?

Do you have a desire to see a job well done? Are you motivated by helping your managers, staff and colleagues alike?

If so we are waiting to hear from you!

We are seeking an administration officer to join our team in the Cheshire and Mersey Area of the Paramedic Emergency Service.The post-holder will provide comprehensive administrative support to the management team. This will involve being immersed in the workings of the ambulance service. It will be a busy and varied role, undertaking rota planning, supporting meetings including producing agendas and minute taking, planning and supporting events, diary management, data entry and general day-to-day duties.

Main duties of the job

You will have great administration skills and be a confident communicator, both on the telephone and face to face. You will be proficient in the Microsoft Office package and be adept at learning bespoke software systems.

This is a dynamic, fast paced, challenging and fun environment to work, learn and develop.

Previous experience in rota planning would be advantageous however not essential as full training will be given for the right candidate.

We are an Equal Opportunities employer and welcome applications from all sections of society regardless of disability, age, gender, ethnicity, sexual orientation, race, religion or belief.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details

Date posted

25 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4728

Job locations

10 200 Wallasey PES

The Wirral

CH44 5TH


Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Skills

Essential

  • Proficient in word processing / computer skills.
  • Well developed communication skills
  • Ability to work on own initiative
  • Prioritise a busy workload under pressure to meet demanding deadlines
  • Numerate and accurate
  • Excellent organisational qualities

Qualifications

Essential

  • Educated to GCSE/'0' Level standards in 5 subjects including English / Maths and valid experience in an administrative environment

Desirable

  • Working towards NVQ 3 in Business administration

Knowledge

Essential

  • Computer literate with an excellent understanding and skills in using spreadsheets (Microsoft Excel), Microsoft Word, PowerPoint and Outlook diary management.
  • Knowledge of "Data Protection Act"

Desirable

  • Use of Access databases
  • Understanding of Service Policies and Procedures
  • Knowledge of staff rostering
  • Knowledge of "Caldecott"
  • Experience of working with GRS Rostering System
Person Specification

Skills

Essential

  • Proficient in word processing / computer skills.
  • Well developed communication skills
  • Ability to work on own initiative
  • Prioritise a busy workload under pressure to meet demanding deadlines
  • Numerate and accurate
  • Excellent organisational qualities

Qualifications

Essential

  • Educated to GCSE/'0' Level standards in 5 subjects including English / Maths and valid experience in an administrative environment

Desirable

  • Working towards NVQ 3 in Business administration

Knowledge

Essential

  • Computer literate with an excellent understanding and skills in using spreadsheets (Microsoft Excel), Microsoft Word, PowerPoint and Outlook diary management.
  • Knowledge of "Data Protection Act"

Desirable

  • Use of Access databases
  • Understanding of Service Policies and Procedures
  • Knowledge of staff rostering
  • Knowledge of "Caldecott"
  • Experience of working with GRS Rostering System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

10 200 Wallasey PES

The Wirral

CH44 5TH


Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

North West Ambulance Service NHS Trust

Address

10 200 Wallasey PES

The Wirral

CH44 5TH


Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operations Manager

Matt Griffiths

Matthew.Griffiths@nwas.nhs.uk

07812305554

Details

Date posted

25 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4728

Job locations

10 200 Wallasey PES

The Wirral

CH44 5TH


Supporting documents

Privacy notice

North West Ambulance Service NHS Trust's privacy notice (opens in a new tab)