North West Ambulance Service NHS Trust

Facilities Management Administrator

The closing date is 23 May 2025

Job summary

The Facilities Management department are looking for an administrator to join their dynamic team.

This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service and has an FM background.

We are looking for applicants who effectively communicate; face to face, by phone and in writing with a wide range of people including staff and external stakeholders such as partner organisations and sub-contractors.Applicants will need to demonstrate initiative, be able to prioritise their own workload and be strong administrators using multiple software applications and systems such as full MS office packages, SharePoint, Net2, Oracle, and Concerto.

Due to an uplift in the national living wage from 1st April 2025 the Trust have taken the decision to temporarily increase the rates of pay for the banding associated to this role. This will be reviewed once we receive notification of the annual pay uplift review from NHS Employers for 2025/26.

Main duties of the job

The post holder will deliver a high quality, professional administrative service to the team, visitors, colleagues and others alongside delivering effective admin support to the Regional FM Team. Additionally, the post holder will provide resilience to reception.

The role has flexibility to be based at any corporate site in the North West. The post holder may occasionally be required to travel to other sites within the trust, to provide resilience to the team when needed.Please note that you may be required to travel for interview.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Date posted

09 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

242-4667

Job locations

30 Estates Estuary Point

Trustwide

L24 8RL

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Job description

Job responsibilities

Please ensure you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Skills

Essential

Clean driving licence and ability to travel independently to various Trust sites when required
Computer literacy and experience in the use of MS Office software
Able to organise own workload and use own initiative and to effectively switch between a range of activities
Ability to move freely around buildings, distributing resources, collating statistics and servicing business points.
Effective verbal and written communication skills when dealing with visitors and colleagues.
Always understands and maintains confidentiality.
Able to move and handle light equipment and consumable items - frequent light effort for several short periods.
Ability to concentrate whilst dealing with enquiries and receiving/providing information.

Qualifications

Essential

Educated to A-Level/NVQ3 in business administration or with current equivalent experience
Competent in use of Trust's on-line purchasing system (training will be given if required)
NVQ 2 in Customer Care or equivalent experience

Experience

Essential

Knowledge of administration procedures

Values

Essential

Well presented
Projects a smart, professional image and manner
Self-motivated team worker with a flexible/adaptable approach to work
Pleasant disposition in telephony and in person
Persuasive, influential and assertive
Flexible and highly motivated
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Person Specification

Skills

Essential

Clean driving licence and ability to travel independently to various Trust sites when required
Computer literacy and experience in the use of MS Office software
Able to organise own workload and use own initiative and to effectively switch between a range of activities
Ability to move freely around buildings, distributing resources, collating statistics and servicing business points.
Effective verbal and written communication skills when dealing with visitors and colleagues.
Always understands and maintains confidentiality.
Able to move and handle light equipment and consumable items - frequent light effort for several short periods.
Ability to concentrate whilst dealing with enquiries and receiving/providing information.

Qualifications

Essential

Educated to A-Level/NVQ3 in business administration or with current equivalent experience
Competent in use of Trust's on-line purchasing system (training will be given if required)
NVQ 2 in Customer Care or equivalent experience

Experience

Essential

Knowledge of administration procedures

Values

Essential

Well presented
Projects a smart, professional image and manner
Self-motivated team worker with a flexible/adaptable approach to work
Pleasant disposition in telephony and in person
Persuasive, influential and assertive
Flexible and highly motivated
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Being at our best - professional and adaptable and takes pride in work
Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

30 Estates Estuary Point

Trustwide

L24 8RL

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

30 Estates Estuary Point

Trustwide

L24 8RL

Employer's website

https://www.nwas.nhs.uk/ (Opens in a new tab)